Sandhya Ganekal
Frisco
Summary
Senior SAP Consultant experienced in delivering successful SAP implementations and optimizations. Achieved effective team collaboration and adaptability to evolving project requirements while maintaining a focus on reliability and problem-solving in high-stakes environments. Contributed extensive expertise in database administration and strategic alignment with business clients to enhance performance and security of critical databases.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior SAP Consultant
Tata Consultancy Services
Frisco, TX
11.2015 - Current
- Achieved seamless operation of hundreds of mission-critical SAP HANA databases and BASIS application instances. Delivered effective monitoring and troubleshooting solutions for database issues. Enabled quick recovery of databases as necessary. Enhanced performance through targeted tuning efforts. Supported successful database migration initiatives.
- Analyzed client requirements to design tailored SAP solutions that improved operational efficiency.
- Collaborated with cross-functional teams to integrate SAP modules, ensuring seamless data flow.
- Evaluated system performance post-implementation, recommending enhancements to optimize user experience.
- Developed customized SAP solutions, addressing unique client demands and requirements.
- As part of Zero Outage Room (ZOR), which is a specialized, proactive problem-management function within SAP Enterprise Cloud Services (ECS), worked towards preventing critical business disruptions, de-escalate high-priority (P1/P2) incidents, and orchestrate rapid Root Cause Analysis (RCA) and remediation for escalated or long-running outages. Performed thorough risk assessments to identify potential project roadblocks and proactively addressed them with appropriate mitigation strategies.
- Managed communication channels, provides structured updates to senior management, external stakeholders, and coordinated cross-border crisis handling for global customers.
- Provided "lessons learned" sessions and complex RCAs to ensure the exact trigger of an outage is identified and fixed permanently
- Provided expert-level support to clients experiencing technical difficulties with their SAP systems, ensuring prompt resolution of issues.
- Improved SAP system efficiency by identifying and resolving complex configuration issues.
- Achieved customer satisfaction by consistently delivering high-quality SAP solutions tailored to individual business needs.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing Netweaver, Non-Netweaver systems, and databases and recommended enhancements to solve business needs
- Implemented changes and latest deployments to the Production environment as per the change management guidelines post testing on quality and development systems.
- Worked closely with the development team to automate tasks, optimize the queries, build scripts and define jobs for certain tasks to avoid performance issues and outages of the applications and databases in production landscape.
- Respond to system outages within the SLA timelines and provide detailed root cause analysis to the clients.
- Led SAP implementation projects, aligning business processes with system capabilities.
- Executed application and database administration tasks including installations, downgrades, upgrades, HANA hardware migration, data volume encryption, and recovery processes to maintain optimal database performance.
- Responded to system related outages within the SLA timelines and provide detailed root cause analysis to the clients.
- Worked closely with the development team to automate tasks, optimize the queries, build scripts and define jobs for certain tasks to avoid performance issues and outages of the databases in production landscape.
- Performed SAP Basis administration tasks like ABAP remote and local client copy, kernel upgrades for JAVA and ABAP applications, BOBJ – Data Services and Information Steward upgrades.
- Led a team to establish reliable guidelines and documented procedures to streamline the process across the team. Collaborated in business decision-making with global clients and senior management.
- Ability to work independently on all complex projects and to collaborate with various infrastructure groups like Server management, network and storage, development team etc.
IT Operations Analyst
Accenture
Bangalore, India
01.2014 - 09.2015
- Compliance to account Service Level Agreements and IT Service Management processes Incident Management ticket creation, dispatch and resolution.
- Monitoring alerts for the Oracle 10g and 11g Databases
- Installed and maintained Oracle 10g Database.
- Extending of datafiles when appropriate and worked with business to ensure adequate space prior to each month end.
- Performing cold and hot backups.
- Data gathering and consolidation from the client and analyze them.
- Used Oracle’s OEM Tool for managing and for better performance.
- Was involved in Incident management – creating tickets on the issues I handled and assigned the incidents to the forwarding teams.
- Also maintained project data and provided the Service Reports, ensuring SLA is met.
Service Support Representative-2
Unisys Global Services
Bangalore, India
10.2011 - 05.2013
- Performed security tasks by creating users and granting or revoking roles and privileges on databases.
- Scheduled daily backups for production and test databases to ensure data integrity and availability.
- Administered user accounts in Active Directory, maintaining access control and user permissions.
- Space management of Oracle database
- Troubleshooting windows operating systems. Updating the latest windows packages and Linux patches for better performance.
Education
Bachelor of Engineering - Information Science, Information Technology
Global Academy of Technology
Bangalore, India07.2011
Skills
- SAP HANA Database Administration, SAP BASIS Administration, Linux Administration, Cloud technologies: Azure, AWS
- Tools: HANA Studio, Information Design Tool, SAP Service Provider Cockpit Tool, SAP DBA Cockpit, Azure Portal, ServiceNow Tool, IT Direct, BMC Remedy, Oracle Enterprise Manager
- Business process optimization
- Stakeholder communication
- IT Direct
- Linux Administration
Certification
- Oracle SQL Expert Certified (2013)
- Microsoft AZURE Fundamentals (2021)
- ITIL Foundation (Certified by Tata Consultancy Services )
- SAP S/4 HANA Foundation ( Certified by Tata Consultancy Services )
- Agile Way of Working Foundation ( Certified by Tata Consultancy Services )
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Interests
Baking, reading novels
Timeline
Senior SAP Consultant
Tata Consultancy Services
11.2015 - Current
IT Operations Analyst
Accenture
01.2014 - 09.2015
Service Support Representative-2
Unisys Global Services
10.2011 - 05.2013
Bachelor of Engineering - Information Science, Information Technology
Global Academy of Technology
Awards and Achievements
Service and Commitment Award, Tata Consultancy Services - November 2018, On the Spot Award, Award of Excellence, Tata Consultancy Services - November 2020, Service and Commitment Award, Tata Consultancy Services - November 2020