Sandhya Puliyampotta
Lincoln Park,NJ
Summary
Information Technology Specialist experienced in multiple facets of IT, specifically managing data for employers and clients and distributing information across organizations. Analyze data, ensure security, organize and classify, maintain records and contribute to team efforts. Expertise in IT security, ITIL & ITSM (change management), technical understanding, documentation, reporting, customer service and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Implementation Specialist
Education Dynamics Inc.
Hoboken, NJ
05.2018 - Current
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Planned and implemented security measures to safeguard vital business data
- Performed periodic entitlement audits to ensure security and proper granting of access; de-commissioned inactive profiles
- Implemented marketing strategies which resulted in 12% growth of customer base
- Designed, developed and tested embedded software applications for use in Education industry
- Updated programs as per user needs and developed codes that were in accordance to specifications
- Performed complex ETL operations (SSIS, SQL Server) and API integrations with client data and Salesforce.com
- Assessed project scope to ensure that all details and customer expectations were completely understood ahead of time
- Established compatibility with third party software products by developing program for modification and integration
Technical Implementation Specialist
Technology Concepts Group International
Franklin Township, NJ
08.2015 - 06.2018
- Set and administered effective policies covering IT Security, Disaster Recovery and Emergency management by creating manuals and hosting information sessions and emergency drills
- Conducted security audits to identify vulnerabilities
- Developed plans to safeguard computer files against modification, destruction or disclosure
- Recommend improvements in security systems and procedures
- Reviewed violations of computer security procedures and developed mitigation plans
- Monitored computer virus reports to determine when to update virus protection systems
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases
- Maintained and monitored server room, wireless network and other server infrastructure
- Set up staff workstations with PCs, Macs, phones and laptops
- Gathered detailed use cases and requirements and translated technical specifications into detailed product requirements
- Delivered on-site IT and AV technical support for internal staff
- Developed and implemented complex Internet and Intranet applications on multiple platforms
- Worked with functional leads to transform and develop new requirements into design, implementation
- Demonstrated ability to comprehend client requirements and provide Business Solutions
- Effectively coordinated with management and other remote development staff to accomplish project deliverables.
IT Security Engineer (Consultant)
ING Financial Services LLC
Totowa, NJ
01.2015 - 08.2015
- Performed risk analyses using CyberArk to identify appropriate security countermeasures
- Reviewed violations of computer security procedures and developed mitigation plans
- Verified data integrity and accuracy
- Copied, logged and scanned supporting documentation
- Performed weekly IT entitlement reviews and audits of all company accounts and accessibility
- Recommended improvements in security systems and procedures
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access
IT Support Associate
Acelero Learning Center
New York, NY
11.2013 - 11.2014
Education
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ2013
High School Diploma -
Fiorello H. LaGuardia High School of Music & Art And Performing Arts
New York, NY2008
Skills
- ITSM and ITIL Methodologies (IT Change Management)
- Cybersecurity
- Data security and integrity
- Entitlement review and auditing
- Business process improvement
- Data analysis
- Service-oriented architecture
- Java, PHP, SQL
- Front-end web development - HTML, CSS, Javascript
- Salesforce Administration
- Requirements gathering
- Results-oriented
- Team player
- Strong verbal communication
- Project management
Certification
ITIL v3 Foundation Certified (2017)
Volunteering
- Elijah's Promise Soup Kitchen - Server (January 2016-January 2018)
- Crisis Text Line - Crisis Counselor (January 2018-Present)
Languages
Malayalam, Hindi, Spanish
Timeline
Senior Technical Implementation Specialist
Education Dynamics Inc.
05.2018 - Current
Technical Implementation Specialist
Technology Concepts Group International
08.2015 - 06.2018
IT Security Engineer (Consultant)
ING Financial Services LLC
01.2015 - 08.2015
IT Support Associate
Acelero Learning Center
11.2013 - 11.2014
Bachelor of Science - Information Technology
New Jersey Institute of Technology
High School Diploma -
Fiorello H. LaGuardia High School of Music & Art And Performing Arts
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