Sandhya Ramsingh Kannan
Hawthorn Woods,IL
Summary
Significant competencies demonstrated across a range of diverse roles including Office Administration, Customer Service, Human Resources, Event Organizing, and Order Processing. Displaying a distinctive combination of creativity, empathy, and respect for individuality, excelling in establishing and sustaining harmonious work environments comes naturally. Adaptability is seen as a primary strength, facilitating rapid learning and thriving in diverse situations and environments, thereby ensuring optimal performance irrespective of encountered challenges.
Overview
23
23
years of professional experience
Work History
Order Processing Specialist
Parallel Direct
01.2019 - 05.2021
- Pioneered and executed operational strategies for order fulfillment, verification, packaging, and shipment of diverse essential products, driving productivity and efficiency.
- Documented shipping information for orders and tracked packages when necessary.
- Completed accurate order entry and data verification.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Office Admin
Manning Silverman & Co, Service Professional
01.2018 - 04.2019
- Mastered the balancing act between customer service management, payment processing, and bank liaisons, while also handling administrative tasks
- Took part in tax assembly tasks, demonstrating attention to detail in verification and categorization of tax documents.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Answered phone calls and responded to inquiries from clients and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained office calendars to track important dates and deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Collaborated in timely processing of billing and accounts receivables.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Service Professional
H&R Block, Wheeling
01.2016 - 05.2018
- Provided exceptional client service through diligent appointment scheduling, accurate payment processing, and adept customer service management
- Proficient in day-end reconciliations with banks and treasury.
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Substitute Teacher
International School of Helsinki
08.2014 - 05.2015
- Leveraged an adaptable teaching style to deliver comprehensive instructions across various subjects to students of diverse cultural backgrounds.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Marketing Executive
Skyreach Relocation
04.2013 - 03.2014
- Developed and implemented strategic marketing initiatives that resulted in increased customer acquisition and business growth.
- Planned and executed events and marketing programs to increase qualified leads.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Analyzed consumer usage patterns to identify trends and target key demographics.
Personal Assistant
Private Consultant
04.2006 - 03.2007
- Provided administrative support to a private consultant, managing schedules, conducting research, preparing documents, and facilitating client interactions. Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Cashier/General Administration Staff/Teacher's Assistant
Private School
06.2004 - 04.2006
- Performed multiple roles: managed financial transactions as Cashier, supported operational efficiency as General Administration Staff, and assisting Teacher
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Part-Time Substitute Teacher
Kinder Garden
06.1998 - 01.2000
- Provided continuity in early childhood education during teacher absences, created child-centered learning activities, and fostered positive learning environment.
Education
BBA - Business Adminstration
University of Madras
Chennai, India04.2000
High School Diploma -
Lourde Girls Higher Secondary School
Chennai, India04.1998
No Degree - Finnish Language Course
Taitoprofilit Oy
Helsinki, Finland05.2013
Skills
- Digital Proficiency & Technology Integration: Proficient in using a variety of software applications including MS Office, Google Workspace, project management tools, and video conferencing platforms Demonstrated ability to integrate digital tools into various work processes to streamline order fulfillment, payment processing, client service, and teaching methodologies
- Remote Work Efficiency: Proven capabilities in working productively in remote setups Proficiency in self-motivation, time management, digital communication, and virtual collaboration Experienced in managing remote teams and coordinating virtual events
- Client Service & Relationship Management: Expertise in managing and maintaining client relationships through excellent customer service Skilled in understanding client needs, handling concerns, and ensuring customer satisfaction Experience in managing payment processing and liaising with financial institutions
- Order Processing & Administration: Strong background in overseeing order fulfillment, verification, packaging, and shipment Detail-oriented approach to handling administrative tasks, including document verification, categorization, and bank reconciliations
- Marketing & Business Development: Experience in formulating and implementing strategic marketing initiatives to drive customer acquisition and business growth Understanding of market trends and customer behaviors to guide marketing strategies
- Teaching & Cultural Competence: Proven ability to adapt teaching methodologies to cater to students of diverse cultural backgrounds Proficient in using digital teaching tools to deliver comprehensive instructions Deep appreciation for cultural diversity and promotion of inclusive environments
- Event Coordination: Successfully organized and executed a variety of cultural and fitness events in various countries Skilled in coordinating logistics, managing teams, and ensuring attendee satisfaction Experience in leveraging digital tools for virtual event planning and execution
- Volunteering & Community Engagement: Active involvement in various volunteer roles, from SAT test preparation to food committee leadership and community organization committee memberships Demonstrated commitment to community engagement and promoting cultural awareness
- Multi-language Proficiency: Fluent in English, Tamil, and Hindi with basic proficiency in Finnish, offering the ability to communicate and work effectively in multicultural environments
- Creativity & Artistic Passion: Passionate about music, dance, cooking, and art, with a keen interest in interior design Experience in leveraging these interests to create enriching environments and experiences Expertise in Indian Classical Dance
Volunteering Activities
- Lake County Indian Association (LCIA) Committee Member (2021 – Present)
Contribute to strategic decision-making and event planning to promote cultural awareness and community involvement.
- Adlai Stevenson High School SAT Test Preparation and Bake Sales (2017
Assisted students with SAT test preparations, demonstrating commitment to education and personal growth.
- Frisk and Svettis (Fitness), Finland Event Coordinator (2012 - 2014)
Leveraged organization and planning skills to coordinate fitness events, promoting health and wellness.
- International School of Helsinki Food Committee Leader and PTO Welcome Team Member (2009 - 2015)
Facilitated a welcoming environment for new families and led the food committee to enhance community engagement.
Timeline
Order Processing Specialist
Parallel Direct
01.2019 - 05.2021
Office Admin
Manning Silverman & Co, Service Professional
01.2018 - 04.2019
Service Professional
H&R Block, Wheeling
01.2016 - 05.2018
Substitute Teacher
International School of Helsinki
08.2014 - 05.2015
Marketing Executive
Skyreach Relocation
04.2013 - 03.2014
Personal Assistant
Private Consultant
04.2006 - 03.2007
Cashier/General Administration Staff/Teacher's Assistant
Private School
06.2004 - 04.2006
Part-Time Substitute Teacher
Kinder Garden
06.1998 - 01.2000
BBA - Business Adminstration
University of Madras
High School Diploma -
Lourde Girls Higher Secondary School
No Degree - Finnish Language Course
Taitoprofilit Oy
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