Sandhya Srinivasan
Austin,TX
Summary
Dynamic and results-driven Software Engineering Leader with 20+ years of progressive experience across Quality Engineering, Software Development, and Site Reliability Engineering. Adept at building and scaling high-performing global engineering organizations with a strong focus on shift-left quality, automation-first approaches, and operational excellence. Proven success in defining quality strategy, improving engineering KPIs, and accelerating delivery cycles using data-driven insights and DORA metrics.
Overview
21
21
years of professional experience
Work History
Senior Director of Software Engineering & Quality
TrustRadius
05.2019 - Current
- Lead a global org of software and quality engineers, fostering technical excellence, innovation, and cross-functional collaboration.
- Established end-to-end quality strategy emphasizing early defect detection, CI/CD enablement, and KPI instrumentation.
- Defined DORA metrics and implemented continuous tracking mechanisms, resulting in a 3x improvement in deployment frequency, a 40% reduction in lead time, and a 55% decrease in change failure rate.
- Spearheaded automation and observability improvements that decreased mean time to recovery (MTTR) by 60%.
- Collaborated cross-functionally with product, design, and SRE teams to embed performance, accessibility, and security gates across the SDLC.
- Enhanced developer productivity by driving improvements in tooling, coverage reporting, and test feedback loops.
- Integrated real-time dashboards to track code quality, test flakiness, uptime, and velocity, aligning engineering performance to business goals.
- Collaborated closely with the Security team to support and ensure successful SOC 2 audits, aligning engineering practices with security requirements and maintaining a secure environment across all systems.
- Worked with Engineering teams to identify and resolve software vulnerabilities on a consistent basis, ensuring that all issues are addressed within the defined SLA and adhering to best practices in secure coding and risk mitigation.
Quality Assurance Manager
PLAYSTUDIOS
06.2018 - 05.2019
- Led a high-functioning QA team in the rapidly growing Online Casino gaming company and introduced agile best practices and automation.
- Reduced regression cycle time by 30% and increased test coverage by 45% through strategic tooling adoption.
- Partnered with product teams to integrate quality goals into sprint deliverables.
- Investigated end-user(Players) complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance. This included Performance Improvement Plans for employees when needed
Quality Assurance Manager
A Place for Mom
07.2015 - 06.2018
- Built a high quality QA team of 10 from ground up with 100% voluntary retention
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Built and scaled QA practices across mobile, web, and backend in the Senior Living space
- Decreased production issues by 40% and improved release confidence through automated smoke and regression suites
- Championed cross-functional alignment and defined team metrics for test effectiveness.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
Quality Assurance Lead
Wipro
06.2004 - 06.2015
- Lead several high functioning teams and projects globally, delivering excellent results.
- Delivered robust testing strategies for mainframe and web-based systems. Increased efficiency and reduced test cycle times by 30%
- Enabled early bug detection and reduced turnaround time by implementing shift-left test strategies.
- Introduced CI-based automation to improve release timelines.
- Clients: Charles Schwab, Farmers Insurance
Education
Bachelor of Engineering (BE) - Electrical, Electronics and Communications Engineering
Bharathidasan University
India05.2003
Skills
- Software Quality Engineering
- Test Automation Frameworks
- CI/CD & Release Engineering
- Site Reliability Engineering
- DORA Metrics
- Operational Excellence
- Shift-left Testing
- Agile (Scrum, Kanban)
- Team Leadership
- Metrics & KPIs
- Performance & Security Testing
- Prompt Engineering
- Key performance indicators
- Organizational development
- Pipeline development
- Stakeholder relations
Professional Highlights
- Scaled Quality & DevOps teams from scratch with 100% voluntary retention for multiple years.
- Improved deployment frequency from bi-weekly to multiple times per day via CI/CD pipeline optimization and reduced ticket cycle time by 40%.
- Defined and tracked DORA metrics (Deployment Frequency, Lead Time, Change Failure Rate, MTTR) to continuously optimize team performance and delivery outcomes.
- Instituted robust KPI dashboards that improved code coverage by 35%, reduced escaped defects by 50%, and improved site uptime reliability by 99.99%.
Timeline
Senior Director of Software Engineering & Quality
TrustRadius
05.2019 - Current
Quality Assurance Manager
PLAYSTUDIOS
06.2018 - 05.2019
Quality Assurance Manager
A Place for Mom
07.2015 - 06.2018
Quality Assurance Lead
Wipro
06.2004 - 06.2015
Bachelor of Engineering (BE) - Electrical, Electronics and Communications Engineering
Bharathidasan University
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