Sandhya Snehalatha Bhartha Sekhar
Kirkland,WA
Summary
Driven by a commitment to excellence, I leveraged my medication dispensing and customer service skills at Kroger's Pharmacy to enhance patient satisfaction and streamline pharmacy operations. My background in organizing supplies and fostering teamwork led to a significant improvement in workflow efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Kroger's Pharmacy
05.2022 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Sales Associate
Sears Retail Company
06.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Physical Therapist
Madanapalle Super Speciality. Hospital
06.2002 - 11.2004
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Participated in ongoing professional development opportunities to continuously enhance skills as a Physical Therapist.
- Improved patient satisfaction through compassionate care and effective communication of treatment plans and expectations.
Education
Bachelor in Physical Therapy - Physical Therapy
J K College of Physical Therapy
Coimbatore 06.2000
Skills
- Stocking shelves
- Answering customer questions
- Product restocking
- Supply Restocking
- Medication Dispensing
- Prescription Interpretation
- Organizing supplies
- Drug Classification Knowledge
- Resolving Complaints
- Verifying orders
- Receiving incoming supplies
- Processing payments
- Dosage Form Preparation
- Drug Inventory Control
- Computer savvy
- Insurance Billing
- Insurance Verification
- Secure storage of medications
- Pharmacy Law Compliance
- Order documentation
- HIPAA Compliance
- Multitasking
- Customer Service
- Teamwork and Collaboration
- Cash Handling
- Active Listening
- Data Entry
Certification
i have an active pharmacy assistant licence
Languages
Hindi
Full Professional
Tamil
Native or Bilingual
Telugu
Full Professional
Timeline
Pharmacy Assistant
Kroger's Pharmacy
05.2022 - Current
Sales Associate
Sears Retail Company
06.2016 - 07.2017
Physical Therapist
Madanapalle Super Speciality. Hospital
06.2002 - 11.2004
Bachelor in Physical Therapy - Physical Therapy
J K College of Physical Therapy
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