Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sandi Antuna

Sandi Antuna

Aurora,CO

Summary

Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Highly experienced Project Management known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Inside Sales Representative

Laser Technology Inc.
09.2018 - 04.2023
  • Answered customers' questions regarding products, prices and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Emphasized product features based on analysis of customers' needs.
  • Created and updated customer accounts with relevant information.
  • Used CRM software to maintain detailed contact logs and account records.
  • Used digital methods and traditional telephone approaches to generate sales leads.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Managed friendly and professional customer interactions.

Customer Service Representative

Staples
03.2017 - 07.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Required to document calls on Salesforce
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Entered orders into SAAS computer database system.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database in Salesforce.
  • Maintained up-to-date knowledge of product and service changes through technical trainings in person and online.
  • Handled incoming calls and signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Property Management Assistant

Hammersmith Management Inc
04.2016 - 02.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used Clinks, FOXir Phantom, Spark, Microsoft Word, Excel, Adobe, Outlook to prepare various correspondence, reports and other written material.
  • Managing 14 different communities: responsible for all work orders, violations, HOA assessments.
  • Stayed up to date with ongoing training for HOA rules and regulations, Architectural reviews and approvals.
  • Answered constant flow of customer calls with minimal wait times.

Tool Crib Account Manager

Lexmark International, Inc
04.2013 - 02.2016
  • Created and updated customer accounts with relevant information.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holder.
  • Used CRM software to maintain detailed contact logs and account records.
  • Purchased new products and oversaw inventory stocking and availability.
  • Performed monthly reconciliation of open purchasing orders.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Kept inventory of hand tools and gauges calibrated for use.
  • Received incoming shipments of tools and equipment from trucks.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Monitored incoming and outgoing tools to track locations.
  • Verified computer inventory against physical inventory and resolved discrepancies.
  • Unpacked, inspected and stored new tools according to crib plans.
  • Charged raw materials to specific jobs and documented lost or broken tools.
  • Tracked excess materials and coordinated returns of damaged or unused items to vendors.
  • Used micrometer and visual inspections to evaluate tools for defects and wear.
  • Conducted research to address shipping errors and packaging mistakes.

Inside/Outside Sales Representative

Petra Soap
01.2012 - 02.2013
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Quoted prices, credit terms and other bid specifications.
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
  • Informed customers of promotions to increase sales productivity and volume.

Education

High School Diploma -

Thornton High School
Thornton
1990

Skills

  • Data Entry
  • Sales
  • Territory Management
  • Problem solver
  • Time Management
  • Customer Service and Assistance
  • Phone and Email Etiquette
  • Promote Products
  • B2B Sales
  • American Sign Language Proficient
  • Knowledgeable computer programs, Microsoft office, Excel, Oracle, AS400
  • Quick learner
  • Versatility
  • Team player
  • Attention to detail

Timeline

Inside Sales Representative

Laser Technology Inc.
09.2018 - 04.2023

Customer Service Representative

Staples
03.2017 - 07.2018

Property Management Assistant

Hammersmith Management Inc
04.2016 - 02.2017

Tool Crib Account Manager

Lexmark International, Inc
04.2013 - 02.2016

Inside/Outside Sales Representative

Petra Soap
01.2012 - 02.2013

High School Diploma -

Thornton High School

Similar Profiles

CREATE PROFILE
Sandi Antuna