Microsoft Office
Sandi Benson
Pocatello,ID
Summary
Dynamic professional recognized for exceptional conflict resolution and outstanding customer care. Proven ability to enhance team productivity and exceed customer satisfaction by establishing rapport, use of active listening in order to solve problems and create a positive outcome, as well as showing empathy. Adept at meticulous documentation accuracy, managing high-volume inquiries while fostering cross-functional collaboration to achieve business goals.
Overview
22
22
years of professional experience
Work History
Senior Customer Service Representative
XPO Logistics
Pocatello, ID
03.2015 - 11.2024
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Managed my time effectively to ensure multiple tasks were completed on schedule.
- Provided excellent service for customers, whether face-to-face, over the phone, or through email.
- Recognized by management and customers for providing exceptional customer service.
- Investigated and resolved customer and vendor issues in a timely manner to retain business.
- Monitored accounts receivable aging report for collection efforts as well as dispatching drivers and being the OS&D clerk.
- Calculated what our interline carriers would be paid for each delivery and pick-up, as well as shipping or storage charges, using company tariffs and price lists.
Policy Processing, Coding, Claims
Farmers Insurance Company
Pocatello, ID
09.2008 - 03.2015
- Actively participated in training sessions to stay abreast of changes in regulations.
- Updated databases with new customer information as required.
- Addressed customer inquiries to provide information and explanations on coverage and terms.
- I served as a subject matter expert (SME) and trained my own team on non-standard coverage questions, property damage, collision, and payments.
Salon Manager, Stylist
Master Cuts Salon
Pocatello, ID
05.2003 - 09.2008
- During my tenure, I conducted interviews, hired new staff members, and occasionally had to make employment decisions based on performance and business needs.
- I visited schools and taught workshops to students who were about to graduate, as well as teaching workshops and training classes for my employees.
- Patiently and fairly resolved customer complaints while maintaining positive relationships with clients.
- Exceeded salon sales targets by applying excellent upselling skills, services, and product knowledge to provide each customer with optimal selections.
- Consistently trained and mentored team members to achieve optimal performances and meet challenging business targets.
- Organized promotional events to attract new customers and increase sales.
Education
Cosmetology License - Cosmetology
School of Hairstyling
Pocatello, ID09-1994
High School Diploma -
Palmetto High School
Pelzer, SC06-1990
Skills
- Conflict resolution and problem-solving
- Business management
- Time and inventory management
- Team collaboration
- Employee training
- Sales strategies
- Effective communication
- Attention to detail
Accomplishments
- "Employee of the Month" recognition and plaques.
- "Thank a CSR." I received this recognition multiple times and it is shared globally within XPO. This acknowledges hard work and going above and beyond for co-workers, supervisors, and customers.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingSoftware
Green Screens
Timeline
Senior Customer Service Representative
XPO Logistics
03.2015 - 11.2024
Policy Processing, Coding, Claims
Farmers Insurance Company
09.2008 - 03.2015
Salon Manager, Stylist
Master Cuts Salon
05.2003 - 09.2008
Cosmetology License - Cosmetology
School of Hairstyling
High School Diploma -
Palmetto High School
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