Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandi Daley

Twin Falls,ID

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at JetBlue Airways and Health Plan Partners. Excelled in customer service management and maintain Excel proficiency, achieving significant improvements in client relations and operational efficiency. Demonstrated mentoring abilities and a commitment to professionalism, contributing to positive outcomes across diverse teams.

Overview

17
17
years of professional experience

Work History

Fitness Instructor

College Of Southern Idaho
08.2023 - Current
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.

Insurance Broker

Health Plan Partners
03.2018 - Current
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.

Applications & Technology Support Analyst

JetBlue Airways
03.2007 - 10.2017
  • Trained end-users on new software applications, fostering increased confidence and competence in utilizing technology tools.
  • Investigated and corrected problems with Sabre software for reservation agents and ticket counter agents
  • Collaborated with cross-functional teams to develop innovative solutions for recurring technical problems.
  • Coordinated with external vendors to facilitate timely resolution of escalated support tickets.
  • Reduced system downtime by proactively monitoring network performance and addressing potential issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Workforce Analyst

Harland Clarke
02.2017 - 09.2017
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Collaborated cross-functionally to identify staffing needs, ensuring optimal resource allocation across departments.
  • Implemented new timekeeping systems to improve accuracy in tracking employee hours, reducing payroll discrepancies.
  • Optimized workforce scheduling by analyzing historical data and creating strategic forecasting models.

Education

GED -

Bingham High School
South Jordan, UT
11.1997

Skills

  • Customer service excellence
  • Customer Service Management
  • Mentoring abilities
  • Excel proficiency
  • Professionalism and Ethics
  • Client Relations
  • Upselling

Timeline

Fitness Instructor

College Of Southern Idaho
08.2023 - Current

Insurance Broker

Health Plan Partners
03.2018 - Current

Workforce Analyst

Harland Clarke
02.2017 - 09.2017

Applications & Technology Support Analyst

JetBlue Airways
03.2007 - 10.2017

GED -

Bingham High School

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Sandi Daley