Sandi Goletic
Millwood
Summary
Dedicated and results-driven customer service professional with extensive experience in high-volume call center environments. Proficient in handling inbound and outbound calls, resolving customer inquiries, and delivering exceptional service under pressure. Skilled at building rapport, managing time efficiently, and meeting performance metrics
Overview
16
16
years of professional experience
Work History
Health Benefit Representative
Kaiser Permanente
02.2023 - 09.2024
- Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
- Supported company initiatives in promoting health and wellness by delivering educational materials and resources to clients.
- Educated members on plan options, empowering them to make informed decisions about their healthcare coverage.
- Engaged with members who utilize medicare coverage plans.
- Experience with HIPAA guidelines.
Customer Service Specialist
Comcast
09.2015 - 08.2019
- Mastery of customer service management systems and databases
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Prepared reports and communication for senior management and clients
- Managed high call volume with tact and professionalism
- Professional and patient when addressing negative customer feedback
- Direct digital contact with customers via email
- Experience working accessibility department assisting customers with disabilities.
- Over one year of corporate office experience
- Over one year of work from home experience
Sales Consultant
Western States Equipment Company
05.2008 - 05.2015
- Managed key accounts, fostering long-term relationships with clients while consistently meeting or exceeding sales targets.
- Drove new business through cold calling and in-person sales
- Managed end-to-end sale cycles
- Accurately documented, researched and resolved customer service issues
- Managed closing operations, ensuring all areas were properly secured, cash registers balanced, and the security system armed to maintain safety and compliance.
Education
High School Diploma -
Joel E Ferris
Spokane, WASkills
- Skilled in call center operations
- Adheres to customer service procedures
- Committed to maintaining data integrity
- Avaya Software knowledge
- Databases
- Windows
- Extensive Written communication Training
- Customer Email Correspondence
- Claims processing
- Money handling
Timeline
Health Benefit Representative
Kaiser Permanente
02.2023 - 09.2024
Customer Service Specialist
Comcast
09.2015 - 08.2019
Sales Consultant
Western States Equipment Company
05.2008 - 05.2015
High School Diploma -
Joel E Ferris
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