Sandi J. Goodwin
Summary
Proactive Backroom Associate and Customer Service Specialist with extensive experience in inventory management, merchandise stocking, and customer relations. Successfully trained new associates and consistently resolved customer issues, contributing to repeat business and positive feedback. Strong skills in order picking, product labeling, and maintaining a clean, safe work environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Associate position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Backroom Associate
Marshalls Department Store
06.2023 - 07.2024
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Enhanced inventory management by efficiently organizing and maintaining backroom storage areas.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Assisted in training new backroom associates on standard operating procedures, promoting a consistent level of quality and efficiency throughout the team.
- Performed weekly inventory counts to verify stock levels.
- Maintained a clean and safe work environment, complying with all company policies, procedures, and safety regulations.
- Greeted store customers and discussed needs.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Customer Support Specialist
Adecco- State of Maryland Unemployment Insurance
10.2021 - 05.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Customer Service Representative /Fine Jewelry Sales Associate
Sam's Club #8293
03.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Blue Springs North Ashton Campus
Blue Springs, MO05.2001
Skills
- Customer Service
- Receiving experience
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Account Management
- Customer Education
- Appointment Scheduling
- Persuasion techniques
- CRM Software
- Sales Quota Achievement
- Multitasking
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Organizational Skills
- Processing payments
- Opening and closing procedures
- Account Maintence
- Decision-Making
- Contract Negotiation
- Reliability
- Problem-solving abilities
Timeline
Backroom Associate
Marshalls Department Store
06.2023 - 07.2024
Customer Support Specialist
Adecco- State of Maryland Unemployment Insurance
10.2021 - 05.2022
Customer Service Representative /Fine Jewelry Sales Associate
Sam's Club #8293
03.2019 - 07.2020
High School Diploma -
Blue Springs North Ashton Campus
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