Summary
Overview
Work History
Education
Skills
Timeline
Generic

SANDI J. PATTERSON

Loveland

Summary

Experienced professional managing customer relationships and enhancing client satisfaction. Skilled in addressing client needs, resolving issues, and implementing effective account strategies. Known for collaborative approach, adaptability, and focus on delivering results through teamwork and communication. Proficient in CRM tools, data analysis, and strategic planning; recognized for reliability and flexibility in dynamic environments. Well-versed in Microsoft Office Suite and QuickBooks to support operational efficiency.

Overview

35
35
years of professional experience

Work History

Bar Shift Manager

American Legion and Veterans of Foreigh Wars
01.2020 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

Customer Account Manger

Skalski Enterprises LTD
01.2018 - 01.2020
  • Initial point of contact with all customers and delivery requests. Responsible for obtaining new customers and account set up.
  • Office Administrator (Accounts Receivable, Human Resources, Website Maintained)
  • Dispatch Coordinator (extensive record keeping on all drivers and USDOT regulations)
  • Established performance and service goals and held associates accountable for individual performance.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.

Office Manager

Patterson Appraisal LLC
01.2005 - 01.2019
  • Assist appraisers in preparing files, pulling comparables, and setting appointments
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Responsible for client billing, accounts payable and receivable, collections
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Executive Assistant to the President

GAJ Services Inc.
01.2001 - 01.2006
  • Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
  • Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
  • Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
  • Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.

Office Manager

HomesThatClick.com
01.2000 - 01.2001
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Administrative Assistant

Family Golf Centers, Inc.
01.1997 - 01.1999
  • Administrative Assistant to the divisional president and regional director
  • Review and organization of budget and payroll reports for 11 Family Golf Centers
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Operations Manager

Josephs Beacon Hills Pharmacy
01.1992 - 01.1996
  • Pharmaceutical Staff and Operations Manager
  • Daily operations; including purchasing, maintaining supplies and equipment, point of sale merchandising
  • Billing; including accounts payable and receivable, monthly private pay, Medicaid and prior authorization
  • Management of personnel; duty assignment, project organization and scheduling, as well as interviewing, hiring and training prospective employees
  • Increased customer satisfaction, providing compassionate care and detailed medication instructions.

Sales Associate

Warren County Convention & Visitors Bureau
01.1990 - 01.1992
  • Group Sales and Tourism Representative
  • Responsible for promoting travel and tourism in Warren County

Education

Bachelor of Science - Travel And Tourism

Hocking College
Nelsonville, OH
06-1993

Skills

  • Customer service
  • Problem-solving
  • Organizational skills
  • Customer relationship building
  • Cost control
  • Administrative support
  • Payroll processing
  • Relationship management
  • Financial acumen
  • Attention to detail
  • Account management

Timeline

Bar Shift Manager

American Legion and Veterans of Foreigh Wars
01.2020 - Current

Customer Account Manger

Skalski Enterprises LTD
01.2018 - 01.2020

Office Manager

Patterson Appraisal LLC
01.2005 - 01.2019

Executive Assistant to the President

GAJ Services Inc.
01.2001 - 01.2006

Office Manager

HomesThatClick.com
01.2000 - 01.2001

Administrative Assistant

Family Golf Centers, Inc.
01.1997 - 01.1999

Operations Manager

Josephs Beacon Hills Pharmacy
01.1992 - 01.1996

Sales Associate

Warren County Convention & Visitors Bureau
01.1990 - 01.1992

Bachelor of Science - Travel And Tourism

Hocking College

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SANDI J. PATTERSON