Sandi Lara
Abilene,TX
Summary
Proven Pharmacy Operations Manager with a track record of enhancing workflow and reducing dispensing errors by implementing strategic inventory management systems at Walgreens. Skilled in drug safety and team collaboration, I boosted customer satisfaction through effective communication and professional development initiatives. Expert in maintaining confidentiality and HIPAA compliance, my leadership significantly improved pharmacy efficiency and service quality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
James Mccoys Midtown Drugstore
02.2024 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Operations Manager
Walgreens
05.2002 - 02.2024
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
Education
No Degree - Pharmacy Technology
Cisco Junior College
Abilene, TX05.2002
High School Diploma -
Ft Stockton HIgh School
Ft Stockton Tx05.1995
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Supply Restocking
- Pharmacy Ethics
- HIPAA
- Pharmacy and customer records management
- Drug Inventory Control
- Drug safety
- Prescription Interpretation
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication Storage Procedures
Certification
PTCB certified
State Board of Pharmacy Certified
CPR certified
Immunization certified
Languages
English
Full Professional
Timeline
Pharmacy Technician
James Mccoys Midtown Drugstore
02.2024 - 09.2024
Pharmacy Operations Manager
Walgreens
05.2002 - 02.2024
PTCB certified
State Board of Pharmacy Certified
CPR certified
Immunization certified
No Degree - Pharmacy Technology
Cisco Junior College
High School Diploma -
Ft Stockton HIgh School
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