Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Sandi Mantilla

California

Summary

Compassionate Social Services Manager displaying a high level of flexibility, adaptability, and communication skills. Excellent interpersonal skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings. Case Manager with a background in supporting diverse populations, including children, adults, and families. Consistently demonstrate commitment to facilitating progress by focusing on the strengths of each client.

Overview

12
12
years of professional experience

Work History

Remote Case Manager

Seneca Family Of Agencies
Oakland, CA
08.2022 - Current
  • Collaborate with other service providers to ensure continuity of care for clients.
  • Assist with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Develop individualized care plans with input from clients and their families.
  • Facilitate communication between clients, families, caregivers, social services, and other agencies to meet client needs.
  • Collaborate with healthcare providers, lawyers, employers, and other stakeholders in a client's case.
  • Monitor client progress through regular follow-up contacts.
  • Participate in professional development activities related to case management best practices.
  • Communicate with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Counsel clients on available resources within the community that could help meet their needs.
  • Coordinate transportation services for clients who lack access to reliable transportation.

Graduate Student Clinician

Urban Restoration Counseling Center
San Diego, CA
02.2022 - 11.2022
  • Provided psychoeducation regarding mental illness symptoms, coping strategies, relapse prevention and recovery goals.
  • Engaged in outreach activities within the community by attending events or speaking engagements promoting mental health awareness.
  • Attended weekly team meetings to review caseloads, provide updates on client progress and consult with colleagues regarding treatment options.
  • Educated clients about their diagnoses, medications, treatments, community resources.
  • Utilized evidence-based practices such as cognitive behavioral therapy when working with clients.
  • Monitored client progress through assessment of symptom severity ratings and functional status scales.
  • Maintained accurate client records and documentation according to agency policies and procedures.
  • Supported individuals in developing independent living skills such as budgeting, problem solving and social networking.
  • Provided crisis intervention services to clients and families.

Clinical Care Manager

Behavioral Health Institute
, CA
11.2016 - 08.2022
  • Handles crisis situations with exceptional tact, enacting best possible interventions for service and support.
  • Selected as company liaison to represent agency with vendors, stakeholders
  • Facilitated exceptional implementation of customer service initiatives and provided training and guidance to staff to achieve client care and service goals.
  • Protects patient information by adhering to strict confidentiality standards.
  • Documents, disseminates, and encourages the use of protocols and procedures to ensure quality in service delivery with internal staff
  • Encourages high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Employs active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Delegates tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Interviews applicants and makes recommendations for new hires.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Enforces compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
  • Developed staff and client exit interview and quality assurance program

Behavior Interventionist

Behavioral Health Institute
, California
08.2016 - 11.2016
  • Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
  • Assisted students in effectively navigating social and academic environments by building repertoire of skills.
  • Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
  • Completed continuous assessments and documented updates to care to maintain current records.
  • Observed students in diverse settings to gauge behaviors.
  • Provided training to staff and faculty on observing and referring students for assistance.
  • Utilized frequency charting, duration charting, time sampling and interval observations for appropriate behavior intervention.
  • Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention.
  • Observed student behavior in order to assess their strengths and weaknesses in order to develop appropriate strategies for addressing any issues that arise.
  • Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
  • Created a safe and supportive environment for clients to explore difficult emotions or behaviors.
  • Used calm, positive, and encouraging approach with youth.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Assisted in providing a safe, nurturing environment for youth.

Program Operation Manager

Heartland Alliance Human Care
Chicago, IL
08.2013 - 11.2015
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Monitored the physical health of participants by evaluating dietary habits and exercise regimens.
  • Attended workshops or trainings related to working with at-risk youth.
  • Ensured that all safety procedures were followed during programs or activities.
  • Served as an advocate for participants by voicing their concerns in meetings or conferences.
  • Assisted in providing a safe, nurturing environment for youth.
  • Implemented crisis intervention strategies when necessary.
  • Created lesson plans designed to teach life skills such as communication, problem solving, and decision making.
  • Assisted in developing appropriate boundaries between staff and volunteers and participants.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Conducted employee hiring and exit interviews.
  • Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Facilitated recreational activities for groups of children.

Education

Master of Arts - Clinical Mental Health

Liberty University
Lynchburg, VA
12-2025

MBA - Business Administration And Management

University of Phoenix
Schaumburg, IL
03.2013

Additional Information

  • VETERAN UNITED STATES NAVY
  • Court Appointed Special Advocate for Foster Youth Volunteer (CASA Worker) 2016

Timeline

Remote Case Manager

Seneca Family Of Agencies
08.2022 - Current

Graduate Student Clinician

Urban Restoration Counseling Center
02.2022 - 11.2022

Clinical Care Manager

Behavioral Health Institute
11.2016 - 08.2022

Behavior Interventionist

Behavioral Health Institute
08.2016 - 11.2016

Program Operation Manager

Heartland Alliance Human Care
08.2013 - 11.2015

Master of Arts - Clinical Mental Health

Liberty University

MBA - Business Administration And Management

University of Phoenix

Similar Profiles

CREATE PROFILE
Sandi Mantilla