Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SANDI ROMEO

Palatine,IL

Summary

Relentless Sales Account Executive with 25 years of diverse experience with small and medium businesses. Well-versed at building broad sales pipelines that produce excellent revenue results. Particularly strong working in fast-paced environments and closing sales with satisfied small business customers.

Overview

36
36
years of professional experience

Work History

Sales Account Executive

Yellow Corporation
01.2011 - Current
  • Leveraged SalesForce to collect, organize and manage sales data and customer information.
  • Managed sales cycle to maintain solid customer base.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Reached average of 100% of sales goals each year.
  • Trained, coached, and mentored new sales associates for maximum performance.

Director of Customer Service

Clarin Seating
01.2010 - 01.2011
  • Collaborated with cross-functional teams for smooth running of customer service operations.
  • Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
  • Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Developed customer service scorecards to measure customer service performance.
  • Created and maintained customer service policies and procedures, contributing to improved customer retention.
  • Completed bi-weekly payroll for 20 employees.
  • Interceded between employees during arguments and diffused tense situations.

Sales Coordinator/Executive Assistant

CVL USA
02.1991 - 12.2009
  • Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
  • Created sales proposals and delivered presentations to high-level decision-makers.
  • Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.
  • Stayed organized and on top of sales activities through regular ACT Data Base system.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Generated advertising brochure for vendor use.

Sales Administrator/Customer Service Representative

Trans Leasing Int'l
03.1990 - 12.2009
  • Responsible for educating vendors and lessees on leasing, negotiating rates and structuring lease programs to meet customer needs.
  • Managed 75-100 lease accounts daily .
  • Contributed as back up representative to our Florida branch office.
  • Continually administered and followed up on all documents.
  • Consistently met and exceed monthly targets measured by phone time performances and number of deals funded.



Reginal Account Specialist

Apple Computer Support Center
08.1987 - 12.1990
  • Set up new customer accounts and updated existing profiles with latest information.
  • Managed all Retail Higher Education, Value Added Retail, National Government accounts with the Cincinnati/ Michigan region.
  • Implementation of Corporate -driven polices and procedures.
  • Coordinated four higher education campus commitments in two weeks.
  • Improved finished goods program by creating an internal procedure manual for team.
  • Served as a catalyst for proactive problem resolution.


Education

No Degree - Business

Elgin Community College
Elgin, IL

High School Diploma -

Streamwood High School
Streamwood, IL
05.1985

Skills

  • Salesforce CRM Experience
  • Contract Negotiation
  • Revenue Growth
  • Customer Retention
  • Regulatory Compliance
  • Excellent Communication Skills
  • Creating Presentations and Proposals
  • Mentoring
  • Meeting and Exceeding Sales Goals
  • Prospecting and Cold Calling

Accomplishments

* Holland Sales Representative of the Year 2016


* In Yellow Logistics 500 Club for Selling Truckloads


* On Holland Task Team for 2 years putting together training modules for new hires.


* Awarded Holland 4 Star and 5 Star Awards for exceeding goals for years 2016 and 2017.


* Completed -Yellow's Open Lock Sales Training and Holland's Slow Down, Sell Faster Training.




Timeline

Sales Account Executive

Yellow Corporation
01.2011 - Current

Director of Customer Service

Clarin Seating
01.2010 - 01.2011

Sales Coordinator/Executive Assistant

CVL USA
02.1991 - 12.2009

Sales Administrator/Customer Service Representative

Trans Leasing Int'l
03.1990 - 12.2009

Reginal Account Specialist

Apple Computer Support Center
08.1987 - 12.1990

No Degree - Business

Elgin Community College

High School Diploma -

Streamwood High School

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SANDI ROMEO