Summary
Overview
Work History
Education
Skills
<Enter your own>
References
Timeline
Generic

Sandi Skeens

Conroe

Summary

Customer service professional with over ten years of experience in education, healthcare, and hospitality. Proven ability to manage high-pressure situations with empathy and professionalism. Expertise in de-escalation, care coordination, and multi-tasking, fostering a calm environment for clients. Seeking a long-term career in customer service operations that offers stability, challenges, growth, and longevity.

Overview

21
21
years of professional experience

Work History

Paraprofessional

Peet Jr. High
Conroe
08.2013 - Current
  • Implemented curriculum and educational programs through collaboration with staff.
  • Monitored student progress, delivering feedback to boost academic performance.
  • Facilitated small group instruction to promote understanding and engagement.
  • Participated in professional development workshops to strengthen teaching skills.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.

Home Health Aide

Silver-Spring Home Healthcare
Spring
05.2024 - 08.2024
  • Documented patient progress and care activities in health records accurately.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.

Hospitality Professional

Olive Garden Italian Kitchen
Conroe
03.2005 - 05.2006
  • Trained new staff on service protocols and operational standards.
  • Facilitated communication between kitchen staff and front-of-house team.
  • Resolved guest complaints promptly to ensure satisfaction and loyalty.
  • Monitored inventory levels of supplies such as condiments, napkins, utensils, and restocked accordingly.
  • Organized catering events from start to finish including setup, serving, breakdown and cleanup.

Front Desk Coordinator

Chilis
Conroe
03.2005 - 05.2006
  • Greeted guests warmly upon arrival, ensuring a pleasant first impression.
  • Collaborated with waitstaff to coordinate timely table assignments and service needs.
  • Handled phone inquiries, scheduling reservations and addressing customer concerns promptly.
  • Trained new hosts in seating procedures and customer service best practices.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Lead Mixologist

300 Bowl
Conroe
02.2004 - 03.2005
  • Developed seasonal drink menus reflecting current trends and customer preferences.
  • Prepared weekly schedules for bar staff according to anticipated business volume ensuring adequate coverage at all times.
  • Implemented health and safety protocols to ensure compliance in beverage preparation.
  • Resolved any complaints from customers in a professional manner while maintaining the highest level of customer satisfaction possible.
  • Organized promotional events such as tastings or special drinks nights to increase sales volume.

Education

GED -

Lone Star College
TX
12.2009

Skills

  • Customer relationship management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Curriculum implementation
  • Team collaboration
  • Adaptability to change
  • Critical thinking
  • Data collection and analysis

<Enter your own>

Title: Customer Service Representative

References

  • Desirae Gregg, Special Education Teacher, (281) 468-2471, dgregg@conroeisd.net
  • Corina Magdaleno-Dufour, Special Education Teacher, (936) 443-0569, cmagdalenodufo@conroeisd.net
  • Rebecca Ramage, Paraprofessional, (405) 756-7096, rramage@conroeisd.net

Timeline

Home Health Aide

Silver-Spring Home Healthcare
05.2024 - 08.2024

Paraprofessional

Peet Jr. High
08.2013 - Current

Hospitality Professional

Olive Garden Italian Kitchen
03.2005 - 05.2006

Front Desk Coordinator

Chilis
03.2005 - 05.2006

Lead Mixologist

300 Bowl
02.2004 - 03.2005

GED -

Lone Star College

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