Sandi Verfurth
El Granada,CA
Summary
I am a focused and adaptable professional seeking to utilize my excellent communication and problem-solving skills as a Customer Service Gate Agent to achieve a safe, smooth, and pleasant travel experience.
Overview
31
31
years of professional experience
Work History
Senior Caregiver
Self-Employed
Half Moon Bay, California
12.2023 - Current
- Ensure a safe environment by redirecting clients with memory issues
- Communicate regularly with family members regarding clients' health conditions and progress towards goals set out in the care plan
- Accompany clients on shopping trips or social events as requested
- Participate in leisure activities with clients such as playing cards, reading books, and going for walks
- Help patients during prescribed exercises to maintain musculoskeletal functions and increase strength
- Transport clients to medical appointments or other errands as needed
- Conduct light housekeeping duties such as laundry, vacuuming, and dusting
Customer Service Representative
Covered California Healthcare Marketplace
Sacramento, California
10.2021 - 09.2023
- Promoted customer satisfaction by delivering knowledgeable, friendly service and resolving problems efficiently
- Handled stressful situations calmly, effectively diffusing tension
- Provided detailed information on Covered California plans and benefits to potential enrollees
- Assisted customers with the healthcare enrollment process and addressed eligibility questions
- Educated customers on documentation requirements for successful application submission
- Resolved complex issues by collaborating with other departments to deliver tailored solutions
- Maintained comprehensive records of customer interactions for future reference
- Updated databases with current customer data and modifications
Administrative Assistant
Fitted by Design Steel Manufacturer
Oakdale, California
04.2019 - 05.2020
- Maintained project schedules by preparing invoices and purchase orders for raw materials
- Prepared quarterly reports for Franchise Tax Board to ensure compliance with state regulations
- Executed basic bookkeeping tasks to support financial accuracy
- Ensured smooth office operations through phone management, supply ordering, and filing duties
Administrative Assistant
TPH Architects
Modesto, California
06.2017 - 10.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality
- Answered customer inquiries regarding company products and services
- Conducted research on various topics as requested by management
- Maintained project timelines by processing contractor draws promptly
- Generated legal documents, contracts, and architectural specifications for each new project, uploading them for public review
- Scheduled walk-through inspections and coordinated meetings with architects and contractors
- Planned special events for staff on behalf of management
- Typed correspondence and reports for architects and engineers
Administrative Assistant
Northwestern Mutual Life Insurance
Modesto, California
08.1996 - 10.1998
- Prepared sales presentations to enhance agent's engagement with prospects
- Managed agent's calendar for effective time allocation and prioritization
- Ensured rapid approval of policy applications by providing underwriters with precise documents promptly
- Processed customer policy payments, ensuring convenience and efficiency
- Answered phones and maintained detailed phone logs for future reference
- Paid office bills to ensure timely financial management
Administrative Assistant to Director of Marketing
Community Hospice
Modesto, California
09.1994 - 08.1996
- Managed database systems for effective donor contact
- Organized annual Christmas caroling event for staff and volunteers
- Prepared promotional materials for yearly fundraising calendar events
- Oversaw bulk-mail fundraising campaigns to maximize volunteer involvement
- Provided quarterly newsletters to inform donors about Community Hospice's impact
- Assisted Director of Volunteers in facilitating annual volunteer training
Education
Associate of Arts - General Education - Communications
Modesto Junior College
Modesto, CA06-1993
Skills
- Excellent interpersonal communication
- Problem solving
- Active listening
- Adaptability in fast-paced environments
- Task-oriented while maintaining customer connection
- Assertiveness
- Friendly, but professional demeanor
Timeline
Senior Caregiver
Self-Employed
12.2023 - Current
Customer Service Representative
Covered California Healthcare Marketplace
10.2021 - 09.2023
Administrative Assistant
Fitted by Design Steel Manufacturer
04.2019 - 05.2020
Administrative Assistant
TPH Architects
06.2017 - 10.2018
Administrative Assistant
Northwestern Mutual Life Insurance
08.1996 - 10.1998
Administrative Assistant to Director of Marketing
Community Hospice
09.1994 - 08.1996
Associate of Arts - General Education - Communications
Modesto Junior College
Similar Profiles
Michael LockwoodMichael Lockwood
ARCHITECTURAL DESIGNER/CONSULTANT at SELF-EMPLOYEDARCHITECTURAL DESIGNER/CONSULTANT at SELF-EMPLOYED
MacKenzie ParkMacKenzie Park
Commissioned Baking at Self-EmployedCommissioned Baking at Self-Employed
Madeline StockmanMadeline Stockman
Spiritual Director at Self-employedSpiritual Director at Self-employed
Peter VerkePeter Verke
Handyman at Self-employedHandyman at Self-employed
Karen RicoKaren Rico
Police Service Technician at South San Francisco Police DepartmentPolice Service Technician at South San Francisco Police Department