SANDI WINN

• Assists Clients and Customers in a call center environment, via telephone, and fax with orders, inquiries, requests, problem resolution, providing feedback regarding products and services

• Performs duties in a courteous, efficient, and professional manner

• Identifies customer needs, fulfilling requests while providing excellent customer service

• Assists with online banking questions, provide navigational support

• Answer calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.

• Enter and process orders, requesting reprints/credits, processing cancel/change requests
• Ensure security and privacy of customer information
• Maintains complete and accurate records of all call activity as required