Summary
Overview
Work History
Skills
Certification
Education
References
Timeline
Generic

Sandie E Barnes

Chicago,IL

Summary

Results-driven professional with a proven track record of delivering high-quality customer service, effective communication skills, and the ability to be a team player. Highly motivated with a desire to take on new challenges while providing a strong work ethic, adaptability, while working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nan McKay/Chicago Housing Authority
Chicago, USA
01.2023 - Current
  • Provide outstanding customer service to participants, and landlords
  • Handled incoming contacts accurately and professionally
  • Respond to customer's inquiries using probing techniques to provide first-contact resolution
  • Defuse, and de-escalate irate callers to ensure great customer service
  • Perform data entry into SharePoint, and PHA business systems
  • Identify and escalate priority issues

Account Specialist

Discover
Chicago, USA
01.2021 - 01.2023
  • Assisted over 100+ customers per day by engaging in a fast-paced, back-to-back call environment via phone, online, or chat
  • Brought empathy to customer's inquiries regarding reward redemptions, customer information updates, card activations, payments, processing lost or stolen cards, statement and APR inquiries, processed credit line increases and decrease requests etc
  • Used various systems to address, resolve, and record customer inquiries
  • Utilized two to three standard screens, and read verbatim, scripts, and procedures

Receptionist/Administrative Assistant

Shani Property Management
Chicago, USA
01.2017 - 01.2020
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution
  • Coordinated travel accommodations for staff
  • Interacted with vendors, contractors, and professional services to receive orders, personnel to receive orders, direct activities, and communicate instructions
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Collected and distributed messages to team members and management to support open communication and high customer service
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping
  • Aggregated and prepared documentation and reports for office personnel
  • Monitored and screened visitors to verify accessibility to inter-office personnel

Front Desk Coordinator

Pure Luxury Beauty Studio
Charlotte, USA
01.2008 - 01.2017
  • Supervised daily salon operations, scheduling employee shifts, ordering products, replenishing stocks, arranging equipment maintenance, and managing vendor relationships
  • Scheduled appointments, and salon events, managed travel arrangements and organized advanced training seminars
  • Hired staff, and maintained staff records, salaries, and work schedules
  • Managed weekly payroll using the Millennium POS System
  • Responsible for opening and closing the salon, generating cash cash-in-out reports as well as inventory control

Skills

  • Office software proficiency
  • SharePoint expertise
  • Yardi and Google Docs knowledge
  • Multi-line phone operation
  • Customer service and support
  • Issue resolution
  • Administrative assistance
  • Call center operations
  • Reception duties

Certification

  • Certification / Office Information Systems, Central Piedmont Community College, Charlotte, NC, 01/01/16
  • Personal Trainer, W.I.T.S., Virginia Beach, VA
  • CPR / AED / First Aid

Education

No Degree - Central Piedmont Community College

Central Piedmont Community College
Charlotte, NC

References

References available upon request.

Timeline

Customer Service Representative

Nan McKay/Chicago Housing Authority
01.2023 - Current

Account Specialist

Discover
01.2021 - 01.2023

Receptionist/Administrative Assistant

Shani Property Management
01.2017 - 01.2020

Front Desk Coordinator

Pure Luxury Beauty Studio
01.2008 - 01.2017

No Degree - Central Piedmont Community College

Central Piedmont Community College

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