Summary
Overview
Work History
Education
Skills
Certification
Timeline
Sandie Larson

Sandie Larson

Pottstown,PA

Summary

30+ years experience in customer service, sales and medical administration. Awarded multiple awards/honors both internally & from customers Extensive sales training, including completion of Science of Sales course Strong ability to quickly pick up & retain information on a variety of products Experience with multiple programs and interfaces Authorized to work in the US for any employer

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lab Manager/Lab Management Specialist

PerkinElmer/GSK
10.2024 - Current
  • Oversaw daily laboratory operations, ensuring compliance with safety protocols and quality standards.
  • Facilitated new equipment installations and managed internal projects to enhance workflow efficiency.
  • Coordinated with vendors and internal teams to optimize equipment performance, resulting in improved lab productivity.
  • Implemented quality control measures, significantly raising the standards of laboratory practices.

Associate Lab Support Coordinator

PerkinElmer/GSK
07.2022 - Current
  • Point of contact for lab staff, facilitate & coordinate laboratory needs and activities. Work closely with other teams to deliver lab support services to include but not limited to; infrastructure, engineering, IT and other service providers.
  • Coordinate working lab environment daily and oversees all stick items in and near the lab such as glassware, lab coats, PPE, consumables.
  • Support coordination of waste removal from labs & office.
  • Report and manage service requirements for lab and office.
  • Provide timely communication with lab and office of any site service work or changes that may impact their workflow.
  • Cross trained & provide back up on other labs/floors as needed.
  • Meet regularly with lab supervisors & safety reps to identify, review and resolve issues in a timely manner.

Medical Case Specialist

Insight Global/QTC Medical
01.2022 - Current
  • As a contract employee I work directly with our countries Veterans, our internal team and providers to schedule appts to assist our Veterans with their claims for compensation and pension.
  • Responsible for maintaining my list of cases ensuring that they are completed in a timely manner.
  • I have a daily metrics to achieve and adhere to.

Clinical Secretary

Insight Global/Cooper Endocrinology
08.2021 - 01.2022
  • As a contract employee I am responsible for filling out forms for Diabetes durable medical equipment supplies.
  • Verify information in charts to ensure they meet current Medicare/insurance requirements, work as a liaison between patients, providers and suppliers to resolve issues.
  • Ensure timely approval and delivery of supplies.

Member Advocacy Specialist II

Healthcare Management Administrators
06.2018 - 07.2021
  • Started as customer care advocate, promoted to Employer/Broker team within 6 months, then to the Member Advocacy Team (MAT)/lead.
  • Currently answer the help line for internal customer care advocates, take escalation calls from both members and providers, also work directly with our clients, brokers and account managers to resolve multiple issues and escalations regarding claims, benefits, eligibility etc.
  • Identify trends and drive resolution.
  • Assist with editing our current job aids and developing new.
  • Develop training presentations and train new hires, classes I present are recorded and available for refreshers throughout our organization.
  • Collaborate with other MAT members and managers to revamp current training to develop a member focused "trusted advisor" mentality within our customer service advocates that are confident and feel empowered to give the best possible service possible while helping them feel confident and comfortable to ask when they do not know for sure.
  • This drives member satisfaction and confidence helping to grow our company.

Patient Service Specialist

Aerotek/Pacific Medical
10.2017 - 08.2018
  • As a contractor I worked in the AVM/Administrative dept.
  • Responsible for verifying eligibility with multiple different insurances, obtaining referrals and pre-authorizations in the specialty care dept.
  • Worked with patients, providers, medical staff and multiple different insurance companies to make sure referrals were completed prior to arrival.
  • Train new hires on process.

Patient Access Specialist

St. Charles
08.2012 - 10.2017
  • Responsible for registering patients (ER and Outpatient), interviewing them or family members to complete accounts, which includes updating demographics, verifying insurances and discharging accounts after they have left.
  • Trained new team members on processes, alarms and various programs and websites.
  • Complete reports and special projects as requested.
  • Work closely with a variety of different departments, including but not limited to nursing, administrative, physicians, management and the public.

Sales Support/Purchasing/Work Instruction Specialist

Keith Manufacturing Company
03.2011 - 02.2012
  • Sales support: Prepared and processed sales orders; managed sales order flow through production and shipping; served as liaison for European division of Keith Mfg.; container configuration and scheduling; assisted customers over the phone with product information and order.
  • Purchasing and Work Instruction Specialist: Assisted in entering purchase orders; observed production processes; documented Work Instructions for each process; prepared visual standards to post at each station.

Customer Care Representative

T-Mobile
08.2010 - 02.2011
  • Answered incoming customer service calls; Assisted customers with a variety of issues from billing questions, analyzing, recommending & changing rate plans; used product knowledge to recommend and upgrade mobile equipment; troubleshoot basic equipment issues.
  • Met daily expectations for call volume, upselling and call quality.

Account Executive

SanMar, Inc
07.2004 - 02.2010
  • Managed $10 million a year account load and effectively grew accounts each yr.
  • Worked directly with high level decision makers to maintain, develop & implement marketing strategies and product sales.
  • I was Responsible for three national strategic accounts which generated a total of $6 million a year in revenue.
  • Worked trade shows and visited account base to demonstrate product line and services.

Education

Some college - undefined

Skills

  • Time management
  • Order Entry (10 years)
  • Computer literacy
  • Sales Support (10 years)
  • Leadership
  • Yellow Belt Six Sigma
  • Medical Scheduling (1 year)
  • Benefits administration
  • Customer relationship management
  • Microsoft Word (10 years)
  • Documentation review
  • Customer Service (10 years)
  • Phone etiquette
  • Microsoft Outlook
  • Administrative experience
  • HIPAA
  • Medical Terminology
  • Microsoft Office (10 years)
  • EMR Systems (8 years)
  • EHR systems
  • Microsoft Excel
  • ICD-10
  • Sales
  • Data entry
  • English
  • ICD-9
  • Employee Orientation
  • Account Management (5 years)
  • Upselling (5 years)
  • Google Docs
  • Insurance Verification (8 years)
  • Marketing
  • Computer skills
  • Epic (2 years)
  • Microsoft Powerpoint (3 years)
  • Presentation Skills

Certification

driver's license

Timeline

Lab Manager/Lab Management Specialist - PerkinElmer/GSK
10.2024 - Current
Associate Lab Support Coordinator - PerkinElmer/GSK
07.2022 - Current
Medical Case Specialist - Insight Global/QTC Medical
01.2022 - Current
Clinical Secretary - Insight Global/Cooper Endocrinology
08.2021 - 01.2022
Member Advocacy Specialist II - Healthcare Management Administrators
06.2018 - 07.2021
Patient Service Specialist - Aerotek/Pacific Medical
10.2017 - 08.2018
Patient Access Specialist - St. Charles
08.2012 - 10.2017
Sales Support/Purchasing/Work Instruction Specialist - Keith Manufacturing Company
03.2011 - 02.2012
Customer Care Representative - T-Mobile
08.2010 - 02.2011
Account Executive - SanMar, Inc
07.2004 - 02.2010
- Some college,

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Sandie Larson