Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandie Spivey

Watauga,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Office Assistant

Andrea Ward CPA
Watauga, TX
09.2023 - 05.2024
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Retirement Plan Administrator

FranFund
Fort Worth, TX
07.2021 - 05.2023
  • Resolved participant inquiries related to eligibility, vesting, contributions, distributions, loans and other benefits issues.
  • Assisted in preparing annual Form 5500 filings for retirement plans.
  • Managed relationships with third party administrators providing services to client sponsored plans.
  • Identified opportunities for process improvements related to record keeping activities for employer sponsored qualified retirement plans.

Customer Service Representative

Allstate Corp
Bedford, TX
09.2012 - 07.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.

Recruiter

CornerStone Staffing
Fort Worth, TX
12.2010 - 01.2013
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.

Education

Bachelor of Science - Human Resource Management

DeVry University
Downers Grove, IL

Skills

  • Administrative Support
  • Spreadsheet Management
  • Inventory Management
  • Business Administration
  • Customer Service
  • Scheduling
  • Clerical Support
  • Calendar Management
  • Office Administration
  • Data Entry
  • Database Management
  • Appointment Scheduling
  • Excel spreadsheets

Timeline

Office Assistant

Andrea Ward CPA
09.2023 - 05.2024

Retirement Plan Administrator

FranFund
07.2021 - 05.2023

Customer Service Representative

Allstate Corp
09.2012 - 07.2021

Recruiter

CornerStone Staffing
12.2010 - 01.2013

Bachelor of Science - Human Resource Management

DeVry University

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Sandie Spivey