Sandi Edwards
Houston,TX
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
6
6
years of professional experience
Work History
Events/Beverage Manager
Brasserie 19
Houston, TX
01.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the selection of suppliers to ensure quality products at competitive prices.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Preserved excellent levels of internal and external customer service.
- Provided input into overall restaurant operations including menu design, marketing initiatives, budgeting decisions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved problems or concerns to satisfaction of involved parties.
- Monitored stock levels and placed orders when necessary to maintain adequate supplies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked effectively in team environments to make the workplace more productive.
Bar Manager
IPic Theaters
Houston, TX
07.2019 - 01.2021
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
GED -
Wharton County Community College
Wharton, TX04-2012
Skills
- Team recruitment and training
- Sales
- Wine history
- Inventory management
- Supplier negotiations
- Customer service experience
- Operations oversight
- Supply ordering
References
References available upon request.
Timeline
Events/Beverage Manager
Brasserie 19
01.2021 - Current
Bar Manager
IPic Theaters
07.2019 - 01.2021
GED -
Wharton County Community College
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