Sandile Mlambi
Schenectady,NY
Summary
Detail-oriented Enterprise Operations Center Analyst with over 10 years of experience in monitoring IT infrastructure and coordinating incident responses. Skilled in network management and tool development, contributing to improved system performance and security.
Overview
14
14
years of professional experience
Work History
Enterprise Operations Center Analyst
NYISO
Rensselaer, New York
2013.11 - 2025.10
- Monitored, analyzed, and secured an organization’s mission-critical infrastructure, applications, and physical security 24/7.
- Monitored IT infrastructure (servers, networks, cloud services) and physical security systems using SolarWinds, IBM Netcool, F5 and IBM Tivoli Monitoring.
- Detected, triaged, and escalated security alerts or operational anomalies. Performed investigations, coordinated incident response actions, and handled containment, eradication, and recovery using ServiceNow, MIR3 and Unicorn.
- Conducted recovery drills for datacenter, ensuring preparedness for potential outages.
- Collaborated with cross-functional teams to improve operational efficiency in energy systems, resulting in streamlined processes.
- Monitored real-time system operations to identify issues and optimize performance, contributing to system reliability.
- Assisted in the development of analytical tools for improved data visualization and analysis.
- Mentored junior analysts on data interpretation and report generation.
- Identified opportunities for process improvements across the organization.
- Monitored operations and reviewed records and metrics to understand company performance.
Emergency Notifications Analyst
Send Word Now
Schenectady, NY
2011.07 - 2013.10
- Delivered critical, real-time alerts via multiple channels (SMS, email, voice) to warn the public or employees of dangers like severe weather, security threats, or disasters.
- Communicated clear, actionable instructions to guide recipients during emergencies.
- Delivered follow-up updates and "all-clear" messages to inform recipients of resolved threats.
- Conducted regular system tests to verify operational reliability for timely alerts.
- Utilized systems that allow recipients to confirm receipt of the message.
- Supported the implementation of Windows and Unix security patches to protect communication tools from vulnerabilities.
Education
Associate of Science -
ITT Technical Institute
Albany, NY2011-03
Master of Arts - Applied Linguistics
Universite Montpellier 3
Montpellier, France1999-06
Bachelor of Arts - Arts
University of The Western Cape
Cape Town, South Africa1995-03
Skills
- Security monitoring
- Incident response
- Vulnerability assessment
- Data analysis
- Network management
- Tool development
- Systems testing
Languages
French
Professional
Accomplishments
Science National Honor Society
Affiliations
Soccer
References
References available upon request.
Timeline
Enterprise Operations Center Analyst
NYISO
2013.11 - 2025.10
Emergency Notifications Analyst
Send Word Now
2011.07 - 2013.10
Associate of Science -
ITT Technical Institute
Master of Arts - Applied Linguistics
Universite Montpellier 3
Bachelor of Arts - Arts
University of The Western Cape