Sandina Dervil
Business Specialist /Accounting technician/Real Estate Sale Associate
Fort Lauderdale,FL
Summary
To obtain a part-time or full time position performing administrative duties in an office or Hospitality environment.
Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Accounting technology specialist certificate
Work History
Sale Representative
T-mobile
Fort Lauderdale, FL
08.2020 - Current
- Providing excellent customer service and selling MetroPCS products to all new and existing customers
- Making sure customer are happy with their purchase and service, when customer walk in mad, Customer will walk out happy
- Help over 50+ customer resolve electronic problem.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic
- Increased customer satisfaction by resolving issues
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Cashier
Pollo Tropical
Fort Lauderdale, Florida
11.2018 - 07.2020
- Team member of 10-person crew
- Handles thousands of dollars of cash/electronic transactions using professional equipment
- Trains new trainees on cash handling/cashier procedures
- Provides customer service – interfaces with hundreds of customers daily to take orders and to resolve problems and conflicts with their orders.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines
Retail/Customer Service Representative
Brooks Brothers, Sawgrass Mills
Fort Lauderdale, Florida
10.2018 - 01.2019
- Performed duties in retail sales including handling cash/electronic transactions
- Measured customers for proper sizing of clothing
- Organized and folded clothing
- Handled customer phone calls and interfaced with sales customers
- Assisted with marketing and sale of clothing items.
- Resolved [15+] issues over phone with customers daily
Telephone Customer Service Representative
P. 2 Dervil
Fort Lauderdale, Florida
02.2018 - 10.2018
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Responded to customer comments and questions via Life Chat during shifts.
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Cashier
McDonald’s
Sunrise, Florida
06.2015 - 07.2018
- Member of 15 member crew
- Responsible for accurately taking customer orders and processing them into electronic database
- Used cash/card handling procedures to process orders
- Accounted for 100% cash in cash drawers
- Provided customer service/conflict resolution to satisfy customer orders/complaints.
Customer Service
Teleperformance
Fort Lauderdale, Florida
03.2017 - 11.2017
- Provided telephone, including problem resolution, answering product questions, Up-sales of products
- Used data software to analyze customer information and product services
- Handled 30+ phone calls per shift
- Telephone, , Global Response, North Lauderdale, Performed telephone marketing and sales, telephone customer service, product tracking, and data entry for busy kids clothing company.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Education
Associate of Arts - Arts, Hospitality Management
Broward College
Fort Lauderdale, FL05.2022
Diploma - undefined
Dillard High School
2018
Skills
- PROFESSIONAL SKILLS
- Oral and Written Communication Skills
- Telephone Communication Skills
- Customer Service skills Operating Office Equipment (Printer, fax machine, copy machine)
- Data Entry and Maintenance
- Staff Management
- Policies and procedures
- Good Telephone Etiquette
- Recruiting and interviewing
- Employee performance evaluations
- Distribution management
- Cost reduction
Certification
- Certified Business Specialist Certificate Training - May 2022
- Accounting Technology Specialist Training - May 2022
- Licensed Real Estate Sale Associate - 2022
Languages
creole
Native or Bilingual
English
Native or Bilingual
Timeline
Sale Representative
T-mobile
08.2020 - Current
Cashier
Pollo Tropical
11.2018 - 07.2020
Retail/Customer Service Representative
Brooks Brothers, Sawgrass Mills
10.2018 - 01.2019
Telephone Customer Service Representative
P. 2 Dervil
02.2018 - 10.2018
Customer Service
Teleperformance
03.2017 - 11.2017
Cashier
McDonald’s
06.2015 - 07.2018
Associate of Arts - Arts, Hospitality Management
Broward College
Diploma - undefined
Dillard High School
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