Sandra Salazar

America First Credit Union

12.2018 - Current

Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
Streamlined teller operations for improved accuracy and efficiency in transaction processing.
Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
Fostered a positive work environment by promoting open communication and collaboration among team members.
Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
Collaborated with management to establish branch goals, developing strategies to achieve them.
Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Counted cash drawers and made bank deposits.
Promoted bank's products and services by consistently cross-selling to customers.
Maintained friendly and professional customer interactions.
Trained new hires on customer service policies and procedures.
Assisted customers with banking needs and inquiries.
Educated customers on online banking and mobile banking applications.
Monitored and verified suspicious activity on customer accounts.