Sandra Johnson

• Answer customer inquiries and provided accurate information regarding products and services.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintain detailed records of customer interactions, transactions and comments for future reference.
• Perform administrative tasks such as filing paperwork, updating databases and generating reports.
• Provide exceptional customer service to ensure customer satisfaction.
• Answer customer inquiries via phone, email, and chat.
• Update system with order specifics and customer details, preferences, and billing information.
• Determine accurate prices for customer services, consistently searching for deals and best prices.

I was primarily responsible for ordering wound care supplies for patients, but also

• Explained upcoming treatment preparation, instructions and other facts to patients.
• Updated documentation and reports detailing patient activities, care actions and hospital determinations.
• Reviewed medical charts and served as liaison between patient, doctor and hospital.
• Delivered excellent patient experiences and direct care.
• Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
• Maintained confidentiality of patient data and condition to safeguard health information.

• Verified insurance coverage and obtained pre-authorizations.
• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Checked patients in and out and collected payments.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Educated patients about surgeries and provided treatment plan documentation.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Answered phone calls and messages for physician for scheduling appointments and handling patient inquiries.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Checked patient insurance, demographic and health history to keep information current.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Enhanced office productivity by handling high volume of callers per day.
• Completed patient referrals to other medical specialists.
• Organized paperwork such as charts and reports for office and patient needs.
• Completed and filed financial documentation for accounting purposes.

• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.