Sandra Achadinha
South Dartmouth,United States
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Client Care Manager
Home Instead Senior Care Home
Osterville, MA
01.2024 - Current
- Conducted medical assessments, and interpreted results to determine appropriate Home-based plan.
- Performed assessments on new admissions in order to determine their medical needs.
- Conducted assessments of patients' medical histories and current health status.
- Developed training programs for team members focused on improving customer service skills.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
Community Care Case Manager
Professional Care Match
Westport, MA
04.2023 - 01.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Performed sales consultations and educated clients on products and services.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to client care management.
- Monitored progress of client care activities and reported outcomes to upper management.
Client Relations Manager
Colonial South CJD
Dartmouth, MA
03.2021 - 03.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Medical Office Manager
Mount Hope Chiropractic Group
Swansea, MA
01.2019 - 01.2020
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
Admissions Specialist/Welcome Center Manager
Spatech Institute
Plymouth, MA
10.2012 - 04.2018
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Collaborated with financial aid, education and career service departments to achieve student enrollment targets
- Gathered completed application and supporting documentation to compile application portfolios.
- Became the highest enrollment campus the company had ever had based on the recruitment, applications and starts.
Education
Certification - Office Management
Salter School
Fall River, MASkills
- Case Assessments
- Client Needs Assessment
- Critical Thinking
- Service-Oriented
- Planning and Coordination
- Data Management
- Supervision & Leadership
- Customer Service
- Product and Service Management
- Customer Complaint Resolution
- Sales Quota Management
Additional Information
- Spokesperson and member for the Board of Education for Upper Cape Voc Tech for 6 years
Timeline
Client Care Manager
Home Instead Senior Care Home
01.2024 - Current
Community Care Case Manager
Professional Care Match
04.2023 - 01.2024
Client Relations Manager
Colonial South CJD
03.2021 - 03.2022
Medical Office Manager
Mount Hope Chiropractic Group
01.2019 - 01.2020
Admissions Specialist/Welcome Center Manager
Spatech Institute
10.2012 - 04.2018
Certification - Office Management
Salter School
Similar Profiles
Gretchen KueterGretchen Kueter
Caregiver/Private Caregiver at Home Instead Senior Care Home/Private HomeCaregiver/Private Caregiver at Home Instead Senior Care Home/Private Home
Shaniya BristolShaniya Bristol
Patient Care Technician at Home Instead Senior Care HomePatient Care Technician at Home Instead Senior Care Home
Jordyn SteeleJordyn Steele
Home Health Aide at Home Instead Senior Care HomeHome Health Aide at Home Instead Senior Care Home
HARRIET SARKODIEHARRIET SARKODIE
PERSONAL SUPPORT WORKER at Home Instead Senior Care HomePERSONAL SUPPORT WORKER at Home Instead Senior Care Home
Ian HamletIan Hamlet
Babysitter at Sara CarusoBabysitter at Sara Caruso