Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Acheampong

Summerville

Summary

Dynamic Certified Pharmacy Technician with a proven track record at Trident Medical Center, excelling in medication management and patient safety. Leveraging strong attention to detail and problem-solving skills, I enhanced operational efficiency and improved patient outcomes through effective collaboration and training initiatives. Committed to delivering exceptional customer service in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Trident Medical Center
04.2025 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels, ensuring availability of essential pharmaceutical supplies.
  • Conducted medication reconciliations to prevent discrepancies and enhance patient safety.
  • Operated pharmacy management software for tracking prescriptions and patient records.
  • Participated in training sessions on new pharmacy protocols and compliance standards.
  • Collaborated with healthcare professionals to streamline medication management processes.
  • Adhered to safety regulations and maintained cleanliness within the pharmacy environment.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Coordinated verification and filling of more than 1500 daily prescriptions in high-volume [HOSPITAL] pharmacy environment.

Patient Safety Attendant

Trident Medical Center
11.2024 - 04.2025
  • Monitored patient safety and comfort, ensuring adherence to established protocols and standards.
  • Assisted healthcare staff in identifying and mitigating potential safety risks in patient care environments.
  • Documented patient behaviors and changes in condition, contributing to accurate medical records and treatment plans.
  • Collaborated with multidisciplinary teams to enhance communication regarding patient safety concerns.
  • Educated patients and families on safety measures, fostering understanding of care protocols and expectations.
  • Conducted regular safety checks on equipment and facilities, ensuring readiness for immediate use in patient care settings.
  • Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
  • Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
  • Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
  • Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
  • Promoted patient autonomy by encouraging self-care activities within safe boundaries, fostering independence.
  • Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
  • Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
  • Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
  • Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
  • Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
  • Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
  • Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
  • Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
  • Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
  • Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.

Registered Nurse, Emergency Department

ABURASO METHODIST HOSPITAL-GHANA
04.2021 - 11.2023
  • Administered emergency care to patients with critical conditions, ensuring timely interventions and treatment.
  • Collaborated with multidisciplinary team to enhance patient outcomes through coordinated care plans.
  • Monitored vital signs and assessed patient status, promptly reporting changes to medical staff for immediate action.
  • Educated patients and families on post-discharge care, improving understanding of health management practices.
  • Trained junior nurses on emergency protocols and best practices, fostering a culture of continuous learning.
  • Implemented infection control measures, reducing risk of hospital-acquired infections in the emergency department.
  • Conducted triage assessments to prioritize patient care based on urgency and medical needs effectively.
  • Streamlined documentation processes using electronic health record systems, enhancing accuracy and efficiency in patient records.
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Reduced stress and anxiety for patients and families by offering compassionate care and support.
  • Ensured patient safety and reduced incidents of infection with strict adherence to hygiene protocols.
  • Collaborated with interdisciplinary teams to plan and implement patient care strategies.
  • Participated in continuous education programs to stay updated with latest in emergency nursing practices.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Customer Service Representative

GLO-GHANA
04.2019 - 04.2020
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed high-volume calls while maintaining professionalism and courtesy.
  • Assisted in training new team members on company policies and procedures.
  • Streamlined ticketing process to improve response time and customer satisfaction.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Implemented feedback mechanisms to gather customer insights for service improvements.
  • Maintained detailed records of customer interactions in CRM systems for tracking purposes.
  • Monitored service metrics to identify trends and recommend operational changes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Associate Degree in Nursing - Nursing

COMMUNITY HEALTH NURING TRAINING,ESIAMA -GHANA
GHANA
11-2022

Skills

  • Data entry
  • Strong attention to detail
  • Problem-solving skills
  • Customer service

Certification

  • CPhT - Certified Pharmacy Technician
  • BASIC LIFE SUPPORT [BLS]
  • MENTAL HEALTH,RECORVERY AND COMMUNITY INCLUSION [WORLD HEALTH ORGANIZATION QUALITYRIGHTS E-TRAINING
  • NON VIOLENCE CRISIS INTERVENTION

Timeline

Certified Pharmacy Technician

Trident Medical Center
04.2025 - Current

Patient Safety Attendant

Trident Medical Center
11.2024 - 04.2025

Registered Nurse, Emergency Department

ABURASO METHODIST HOSPITAL-GHANA
04.2021 - 11.2023

Customer Service Representative

GLO-GHANA
04.2019 - 04.2020

Associate Degree in Nursing - Nursing

COMMUNITY HEALTH NURING TRAINING,ESIAMA -GHANA

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