Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Acosta

Reno,NV

Summary

Experienced Blackjack Dealer with background in high-pressure casino environments. Demonstrated skills in card handling, game management and customer service. Possess strong mathematical abities. Quick decision-making abilities and capacity to maintain game integrity. Contributed to positive gaming experiences and increased patron retention rate in previous roles.

Overview

10
10
years of professional experience

Work History

Blackjack Dealer (partime)

Harrah's Lake Tahoe
South Lake Tahoe , NV
2023.04 - 2024.12

I greet all Customers with a friendly continuous smile with genuine enthusiasm because I love people and having fun. Greeted customers and made them feel welcome. Provided customers with courteous, exciting and entertaining gaming experience. Confirmed wagers placed before dealing of cards. Dealt cards to players according to established rules and regulations. Monitored cash movement and immediately reported suspicious activity to our floor supervisor.

• Complied with casino rules and state laws through regular review of standard operating procedures.

• Observed games and notified supervisor of disputes or problems with patrons.

• Managed table game inventory, did credits, removing chips from table and issuing markers. Delivered excellent customer service by cheerfully answering questions and providing game instructions.

• Kept game properly paced for patron engagement.

• Inspected cards and equipment to be used in games to ensure that they were in good condition.

• Payed winnings and collected losing bets as established by rules and procedures of specic game.

• Applied rule variations to card games such as poker, in which players bet on value of hands. • Exchanged paper currency for playing chips or coin money. Checked, ensured that all players have placed bets before play begins. When going on break or the customers were leaving thanked customers for playing and asked them to come back again for a Great Time.

Security Officer

Legends Bay Casino
Sparks , Nevada
2022.06 - 2023.04
  • I greet all Customers with a friendly continuous smile with genuine enthusiasm because I love people and having fun.
  • Patrolled premises regularly to maintain order and establish security presence.

• Prepared detailed reports of security incidents and investigations.

• Maintained and securely retained series of keys, controlling access to locked areas.

• Enforced safety and security regulations to protect property and personnel.

• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests. Confronted and investigated suspicious activity or possessions to safeguard assets and protect employees and guests. restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.

• Responded to alarms by investigating and assessing situation.

• Performed routine checks of doors, windows, and gates for security breaches.

• Assisted people in health crises by administering rst aid or calling emergency medical services.

• Inspected surveillance equipment and reported maintenance and repair needs.

• Monitored and authorized entrance of vehicles or people to keep property secure.

• Checked surveillance cameras to identify disruptions or unlawful acts.

• Operated company vehicles to patrol large sites.

• Escorted individuals to specified locations to provide guidance and personal protection.

Liaised with law enforcement agencies, local agencies, and federal agencies.

• Wrote comprehensive incident reports and conducted thorough investigations.

Secured exits and entrances at the end of operations, controlling access to the building.

Escorted and observed guests and employees, maximizing safety and protection. Provided personal escorts to personnel and visitors upon request.

  • Performed first aid and CPR when necessary during emergency situations.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Security Officer

Silver Legacy
Reno , Nev
2020.03 - 2022.03
  • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.

• Patrolled premises regularly to maintain order and establish security presence.

• Prepared detailed reports of security incidents and investigations.

• Checked surveillance cameras to identify disruptions or unlawful acts.

• Operated company vehicles to patrol large sites.

• Conducted background checks and security clearances for personnel.

• Escorted and observed guests and employees, maximizing safety and protection.

• Provided personal escorts to personnel and visitors upon request. Monitored and authorized entrance of vehicles or people to keep property secure.

Blackjack Dealer

Harrahs Reno
Reno , Nevada
2016.01 - 2020.03

•Greeted customers and made them feel welcome. Provided customers with a courteous, exciting, and entertaining gaming experience.

• Confirmed wagers placed before dealing of cards. • Dealt cards to players according to established rules and regulations.

• Monitored cash movement and immediately reported suspicious activity to floor supervisor.

• Complied with casino rules and state laws through regular review of standard operating procedures.

• Observed games and notfied supervisor of disputes or problems with patrons.

• Managed table game inventory, removing chips from table and issuing markers.

• Delivered excellent customer service by cheerfully answering questions and providing game instructions.

• Kept game properly paced for patron engagement.

•Opened and closed game tables.

• Received, verified, and record patrons' cash wagers.

• Inspected cards and equipment to be used in games to ensure that were in good condition.

•Paid winnings and collected losing bets as established by rules and procedures of specific game.

Blackjack Dealer

Hard Rock Casino
South Lake Tahoe , Nevada
2015.01 - 2016.01

• I greet all Customers with a friendly continuous smile with genuine enthusiasm because I love people and having fun.

Managed table game inventory, removing chips from table and issuing markers.

• Kept game properly paced for patron engagement.

• Delivered excellent customer service by cheerfully answering questions and providing game instructions.

• Provided customers with courteous, exciting and entertaining gaming experience.

Confirmed wagers placed before dealing of cards.

• Complied with casino rules and state laws through regular review of standard operating procedures.

Monitored cash movement and immediately reported suspicious activity to the floor supervisor.

• Maintained clean, safe, hazard-free work environment within area of responsibility.

Observed games and notified supervisor of disputes or problems with patrons.

• Dealt cards to players according to established rules and regulations.

Education

Associate of Arts - Nursing

TMCC Community College
Reno, NV

Skills

  • Accurate Card counting
  • Crowd Control
  • Cash Handling
  • Conflict resolution techniques
  • Cashiering
  • Money collection

Timeline

Blackjack Dealer (partime)

Harrah's Lake Tahoe
2023.04 - 2024.12

Security Officer

Legends Bay Casino
2022.06 - 2023.04

Security Officer

Silver Legacy
2020.03 - 2022.03

Blackjack Dealer

Harrahs Reno
2016.01 - 2020.03

Blackjack Dealer

Hard Rock Casino
2015.01 - 2016.01

Associate of Arts - Nursing

TMCC Community College
Sandra Acosta