Sandra Acosta
Parlin
Summary
Dynamic Senior Client Services Coordinator with a proven track record at Creative Office Resources, excelling in client relationship building and customer service. Enhanced client satisfaction through proactive communication and problem-solving, leading to increased project success. Skilled in multitasking and organization, consistently delivering high-quality service and fostering long-term partnerships.
Experienced with client relationship management and service coordination. Utilizes effective communication and problem-solving skills to enhance client interactions. Track record of fostering team collaboration and ensuring client satisfaction.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
21
21
years of professional experience
Work History
Senior Client Services Cordinator
Creative Office Resources
11.2013 - Current
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Supported sales team by creating customized proposals based on individual client needs analysis, increasing conversion rates from potential leads into actual customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Special Finance Sales and Cordinator
Edison Nissan
09.2011 - 11.2013
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Coordinator
General Office Environments
09.2004 - 08.2011
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Evaluated vendor proposals and negotiated pricing agreements to secure cost-effective solutions for various projects.
- Provided exceptional customer service by addressing client concerns promptly and efficiently, fostering long-term partnerships.
- Established a strong rapport with suppliers to ensure timely delivery of materials crucial for successful completion of ongoing projects.
- Managed multiple projects simultaneously, ensuring timely delivery and meeting budget constraints.
- Enhanced project tracking systems, resulting in improved organization and efficiency within the team.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-1986
Skills
- Customer service focus
- Multitasking proficiency
- Strong organization
- Client relationship building
Timeline
Senior Client Services Cordinator
Creative Office Resources
11.2013 - Current
Special Finance Sales and Cordinator
Edison Nissan
09.2011 - 11.2013
Sales Coordinator
General Office Environments
09.2004 - 08.2011
High School Diploma -
Perth Amboy High School
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