SANDRA ADAMS
HOLLAND,MI
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Holland Sentinel
12.2001 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma -
Holland High School
Holland Mi.06.1984
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Experienced in handling large volume of incoming customer service calls ,exceeding 50-60 daily
Timeline
Customer Service Manager
Holland Sentinel
12.2001 - 03.2024
High School Diploma -
Holland High School
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