Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Aleman

Garland

Summary

Dynamic and results-driven professional with extensive experience at Target Supercenter, excelling in customer service and merchandise stocking. Proven ability to enhance customer satisfaction through exceptional product knowledge and effective time management. A dependable team player committed to achieving sales goals and fostering strong customer relationships.

Overview

17
17
years of professional experience

Work History

General Merchandiser

Target Supercenter
06.2024 - Current
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
  • Designed product displays to attract customers and increase sales.
  • Stocked designated items on shelves, end caps and displays.

Mail Carrier

Usps
12.2021 - 05.2023
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.

Uber

Uber
06.2020 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Cashier

Walmart Supercenter
11.2018 - 02.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.

Call Center

Century Link Center
08.2008 - 04.2014
  • Contributed ideas during team meetings, leading to improvements in overall call center operations.
  • Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
  • Spearheaded efforts in resolving technical issues within the call center, ensuring minimal disruption to service delivery standards.
  • Collaborated with team members to develop new initiatives that improved overall call center performance.
  • Optimized call center operations by implementing efficient routing systems and reducing average call wait times.
  • Enhanced call center efficiency by managing multiple phone lines and multitasking during calls.
  • Negotiated contracts with vendors to secure the best pricing and terms for call center equipment and services.
  • Enhanced call center quality by implementing effective monitoring processes and coaching techniques.
  • Provided coaching and mentorship to new hires, aiding in their professional growth as Call Center Consultants.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Assisted in training new hires on call center operations, effectively enhancing their skills for optimal performance within the team setting.

Education

Sachse High School
Sachse
05.2007

Skills

  • In-store support
  • Merchandise stocking
  • Time management
  • Cleaning procedures
  • Quick learner
  • Customer relationships
  • Inventory tracking
  • Dependable and reliable
  • Goal setting and prioritization
  • Customer service
  • Teamwork and collaboration
  • Motivated team player
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

General Merchandiser

Target Supercenter
06.2024 - Current

Mail Carrier

Usps
12.2021 - 05.2023

Uber

Uber
06.2020 - 12.2022

Customer Service Cashier

Walmart Supercenter
11.2018 - 02.2020

Call Center

Century Link Center
08.2008 - 04.2014

Sachse High School

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Sandra Aleman