Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Allen

Swansboro,NC

Summary

Results-driven Customer Service Representative with a demonstrated history of success in delivering top-notch customer support. Proven ability to handle a wide range of customer inquiries, complaints, and requests with professionalism and efficiency. Adept at identifying and resolving issues promptly, ensuring customer satisfaction and loyalty. Possesses excellent communication skills, both written and verbal, enabling effective interaction with customers and team members. Known for building and maintaining strong customer relationships through active listening, empathy, and a customer-centric approach. Detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment. Proficient in utilizing customer service software, CRM tools, and other technology to streamline processes and enhance overall service delivery.

Overview

13
13
years of professional experience

Work History

Patient Coordinator

Coastal Ear, Nose and Throat
03.2018 - 08.2023
  • Answered heavy volume phone calls
  • Answered telephone calls to provide information, take messages and set up appointments
  • Greeted patients and families
  • Kept reception area clean and neat at all times
  • Maintained and replenished petty cash
  • Took patient information and scanned into, ensuring accurate records and patient authorizations
  • Respected the rights of patients and maintained confidentiality
  • Handled clerical tasks, including typing, photocopying, and preparing letters
  • Scanned and filed patient information into medical records
  • Kept anxious patients calm by explaining upcoming procedures and answering questions
  • Provided training and guidance for new hires
  • Completed all assigned tasks prior to shift end.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Shared patient status updates during shift changes for continuum of care.
  • Delivered excellent patient experiences and direct care.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Organized patient records and database to facilitate information storage and retrieval.

Medical Receptionist

Neurological Associates of Ocean County
12.2015 - 03.2018
  • Welcomed patients, pharmaceutical reps, and other visitors to doctor's office
  • Maintained good working relationship with co-workers and management
  • Answered telephones, distributed mail and faxes, and prepared patient files
  • Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments
  • Advised patient of any preparations required for scheduled procedures
  • Prepared for next day's patients by pulling charts and making confirmation calls
  • Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
  • Handled clerical tasks, including typing, filing, photocopying, and preparing letters
  • Processed requests for records from outside sources.

Finance Biller

Mercedes Benz of Freehold
01.2011 - 01.2014
  • Maintained good working relationship with co-workers and management
  • Completed all required paperwork within anticipated timeframes
  • Finished all tasks and job duties, adhering to deadlines to avoid delays
  • Participated in seminars and additional training to expand knowledge and skills
  • Followed established guidelines and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Greeted all customers and provided prompt and friendly service
  • Directed clients to appropriate floor areas according to requests
  • Followed established protocols and procedures regarding customer and safety services
  • Audited files to identify missing or misfiled items and restored files to proper locations and states.

Education

Associates Degree in Elementary Education -

Ocean County College
Toms River, NJ

Skills

  • Customer service
  • Insurance verification
  • Heavy telephone intake
  • Verbal communication
  • Data entry
  • Electronic Records Management
  • Organizational Skills
  • Adaptability and Flexibility
  • Computer Proficiency
  • Excellent Communication
  • Medical Terminology
  • Active Listening
  • Attention to Detail
  • Patient Education
  • Problem Solving
  • Multitasking Abilities
  • Time Management
  • Resourcefulness
  • Teamwork and Collaboration
  • Critical Thinking
  • Telephone Etiquette
  • Healthcare Industry Knowledge
  • Patient Confidentiality
  • Professionalism
  • Stress Management
  • Empathy and Compassion
  • Customer Service
  • Appointment Scheduling
  • Ethical Conduct
  • Interpersonal Skills
  • Insurance Verification
  • Medical Data Collection
  • Filing and Recordkeeping
  • Patient Relations
  • HIPAA Compliance
  • Patient Care Coordination
  • Patient Flow Management
  • New Hire Training
  • Healthcare Operations
  • Insurance Practices
  • Payment Collection
  • Documentation
  • Scheduling
  • Patient Care
  • Process Improvements
  • Patient Assessment
  • Patient Records Management
  • Switchboard Operation
  • Multitasking Ability
  • Data Entry
  • Call Management
  • Information Security
  • Data Collection
  • Complaint Resolution
  • Staff Training
  • Microsoft Office Suite
  • Customer Relationship Management (CRM)
  • Client Relations
  • Call Center Operations
  • Multitasking
  • Follow-up Skills

Languages

Polish
Native or Bilingual

Timeline

Patient Coordinator

Coastal Ear, Nose and Throat
03.2018 - 08.2023

Medical Receptionist

Neurological Associates of Ocean County
12.2015 - 03.2018

Finance Biller

Mercedes Benz of Freehold
01.2011 - 01.2014

Associates Degree in Elementary Education -

Ocean County College

Similar Profiles

CREATE PROFILE
Sandra Allen