Sandra Alvarado
Sulphur Springs,TX
Summary
Skilled Patient Coordinator with over 10 years of experience working in a dental office setting. Specialties include arranging financial agreements, scheduling restorative treatment, managing various secretarial duties, and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Richardson General & Cosmetic Dentistry
2022.04 - 2023.05
- Completed clerical duties and tasks for clinic administration.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and
complex procedures. - Adhered to strict HIPAA guidelines to protect patient privacy.
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Office Manager
FLOSS / Great Expressions Dental Centers
2016.08 - 2022.03
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Updated reports, managed accounts, and generated reports for company database.
Dental Assistant & Front Office Coordinator
1st Smile Dental
2014.05 - 2016.08
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Patient Coordinator / Dental Assistant
Affinity Smiles Dental
2012.12 - 2014.05
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Treatment plan presentation, process insurance payments, submit claims, Medicaid billing, process daily reports, EagleSoft Software, Orthodontic billing.
Dental Assistant
Access Dental & Orthodontics
2009.04 - 2012.11
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
- Operated x-ray equipment.
- Assisted in coronal polishing.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
Education
Pit & Fissure Sealant Certificate -
Tarrant County College District
Fort Worth, TX2016
RDA Certificate -
Kaplan College
05.2009
Skills
- HIPAA Regulations
- Customer Service
- Quality Assurance
- Reminder Calls
- Scheduling
- Knowledge of Dental Insurance
- Organizational Skills
- Attention to Detail
- Aging Reports Analysis
- Accurate payment posting
- Codes Reviewing
- Staff Management
- Insurance Coordination
- Coordinate Referrals
- Office Supplies and Inventory
- Regulatory Compliance
- Dental Assessments
- Claim Processing
Timeline
Treatment Coordinator
Richardson General & Cosmetic Dentistry
2022.04 - 2023.05
Office Manager
FLOSS / Great Expressions Dental Centers
2016.08 - 2022.03
Dental Assistant & Front Office Coordinator
1st Smile Dental
2014.05 - 2016.08
Patient Coordinator / Dental Assistant
Affinity Smiles Dental
2012.12 - 2014.05
Dental Assistant
Access Dental & Orthodontics
2009.04 - 2012.11
Pit & Fissure Sealant Certificate -
Tarrant County College District
RDA Certificate -
Kaplan College
Similar Profiles
Melina AmayaMelina Amaya
Dental Administrator Assistant at Birns & Birns General & Cosmetic DentistryDental Administrator Assistant at Birns & Birns General & Cosmetic Dentistry
Tiffany RegisterTiffany Register
Insurance Coordinator at Dental Practice at Gold Hill Family & Cosmetic DentistryInsurance Coordinator at Dental Practice at Gold Hill Family & Cosmetic Dentistry
Cara KnudsenCara Knudsen
Office Manager at Park Family and Cosmetic DentistryOffice Manager at Park Family and Cosmetic Dentistry