Sandra Ament
Natrona Heights,PA
Summary
Dynamic professional with a strong customer service focus and proven problem-solving abilities. At Yankee Candle, I enhanced team collaboration and minimized shrinkage through effective loss prevention strategies. Skilled in multitasking and organization, I fostered a positive work environment while streamlining operations at UPMC, ensuring efficiency and employee engagement.
Overview
34
34
years of professional experience
Work History
Second Assistant Manager
Yankee Candle
11.2016 - Current
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Operate cash register
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Administrative Coordinator
UPMC
11.1990 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Act as a liaison between patients and insurance companies regarding billing issues
- Obtain prior authorization from insurance for medications and surgical procedures
Sales Associate / Cashier
JCPenney
07.2019 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Liberal Arts And Chemistry
University of Pittsburgh
Pittsburgh, PA06-1990
Skills
- Customer service focus
- Delegation
- Marketing
- Employee engagement
- Problem-solving
- Multitasking and organization
- Time management
- Team collaboration
Timeline
Sales Associate / Cashier
JCPenney
07.2019 - 10.2021
Second Assistant Manager
Yankee Candle
11.2016 - Current
Administrative Coordinator
UPMC
11.1990 - Current
Bachelor of Arts - Liberal Arts And Chemistry
University of Pittsburgh
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