Sandra Angelovic
Dallas,PA
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive Police Dispatcher bringing years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments.
Served as a Den Leader for local Cub Scout Pack (281 Dallas, Pa.).
Planned and carried out a year-round program of activities for the den as presented in the Cub Scouts handbook and Den Leader Guide. Volunteered for collection of items to be distributed to the less fortunate at local food pantries.
Served as Troop Leader for local Boy Scout Troop (281 Dallas, Pa.).
Planned and lead patrol meetings and activities. Kept patrol members informed. Worked with other troop leaders to make the troop run well. Knows abilities of each patrol member.
Larksville Community Care Ambulance, Larksville, Pa
Volunteered as an Emergency Medical Technician
Dallas Community Care Ambulance, Dallas, Pa
Volunteered as an Emergency Medical Technician
Luzerne County Sheriff's Dive Team
Certified Scuba Diver
On call 24 hours a day 7 days a week for all water-related emergencies that involved person lost in many waterways/lakes/quarries. Also provided evidence recovery services to local, state and federal authorities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
VA Medical Center
06.2018 - Current
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
- Took samples to complete diagnostic and routine assessment tests.
- Established cordial relationships with medical personnel and staff to promote teamwork and maintain positive attitude.
- Educated patients to provide information on health promotion and disease prevention.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Participated in development and implementation of quality improvement initiatives to raise healthcare standards.
- Independently Tarkington initiative to deal with patient and family complaints to ensure resolution.
- Being veteran advocate, providing insight and assistances.
- Outstanding clinical competency.
- Ability to multitask in robust, fast paced office setting.
- Evaluate cognitive, academic, behavioral, and emotional status.
- Work well with patients who are resistant, difficult,complex and patients with sensory, poor or language barriers.
- Maintained medication room in full compliance with government and facility requirements.
- Administered medications and injections to patients.
- Work daily with social work, psychologist and psychiatrist to facilitate routine care for patients within Primary Care.
- Work closely with Primary Care Mental Health Integration/ Suicide Prevention regularly to facilitate needed emergent care for veterans who are crisis.
Licensed Practical Nurse
Geisinger Medical Center
03.2016 - 06.2018
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Delivered emotional support to patients and families during challenging times.
- Provided patient education on health care issues and prescribed medications.
- Took samples to complete diagnostic and routine assessment tests.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Coordinated patient transfers to other facilities.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Maintained medication room in full compliance with government and facility requirements.
- Scheduled staff and delegated work assignments.
- Helped to develop, improve and implement nursing policies and procedures.
- Evaluated and improved team member performance through coaching and training.
- Cared for wounds, provided treatments, and assisted with procedures.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Maintained sound judgment and ability to remain calm when dealing with irate or distressed patient or family members.
- Maintained knowledge and provided interpretation of new policies and procedure.
Dispatcher
Luzerne County 911
03.2002 - 04.2004
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and Law Enforcement on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Handle confidential data discreetly, disclosure of which is protected by law.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as Police, Fire, and EMS while tracking data in real-time environments.
- Relayed latest information to First Responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from Law Enforcement, Medical Personnel and Fire Departments.
- Routed calls to Law Enforcement, Medical Personnel and Fire Departments to meet individual call needs.
- Assessed Emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of Emergency situations.
- Recorded and Tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working tight deadlines and fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed Responders using assigned Mapping Systems for timely emergency attendance.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from Automatic Routing System and took basic information from callers.
- Developed and Delivered emergency response plans to improve attendance timeframes.
- Worked various shifts including weekends and holiday’s.
- Provides Insight and Assist with complex oral and written instructions.
- Receive and Accept regular feedback also review of job performance.
- Operated Emergency Response Systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Applied Interpersonal Communication Skills in neutralizing hostile and emotionally charged situations.
Skills
- Patient Assessments
- Multi-Tasking and Prioritization
- Task Delegation
- Crisis Management
- Dispatcher Monitoring
- Speaking
- Medical Records Management
- Efficient Service
- Proficiency in Microsoft Office
- Secure Sensitive Information
- Prioritizing Calls
- Complete Official Forms
- Data Tracking
- Document Calls
- Patient Profiles
- Victim Reception Arrangement
- EMR Systems
- Shared Governance
- Writing Reports
- Patient Triaging
- Complex Problem-Solving
- Active Listening
- Documenting Incidents
- Charting and Recording
- Judgment and Decision-Making
- Social Perceptiveness
- Learning Strategies
- Epic Systems
- Critical Thinking
- Time Management
- HIPAA Protocols
- Behavioral Assessment
- Educating Families
- Administrative Support
- Electronic Medical Record (EMR) Software
- Work Planning and Coordination
- Operational Standards
- Microsoft Exchange
- Microsoft Excel
- Word Processing Software
- Information Compiling and Auditing
- Microsoft Outlook
- Adaptable and Flexible
- Negotiation
- Persuasion
- Medical History Documenting
- Update Electronic Charts
- National Crime Information Center (NCIC)
- Ems Dispatch
- Information Intake
- Data Entry
- Reference Assistance
- Information Documentation
- Emergency Call Response
- Emergency Assistance
- Document Workflow
- Conflict Resolution
- Creative Solutions
- Map Reading
- Emergency Medical Dispatching
- Teamwork and Collaboration
- Verbal and Written Communication
- Crew Monitoring
- Prioritizing Effectively
- Map Reading Skills
- Computer-Aided Design (CAD)
- Computer-Aided Dispatching
- Agency Referrals
- Basic Life Support Knowledge
- Dispatch First Responders
- CPRS
- My Healthy Vet
- Doximity
- Vatas
- Vista
Certification
- Licensed Practical Nurse - 2018- current
- Emergency Medical Technician
- Certified Scuba Diver
Timeline
Licensed Practical Nurse
VA Medical Center
06.2018 - Current
Licensed Practical Nurse
Geisinger Medical Center
03.2016 - 06.2018
Dispatcher
Luzerne County 911
03.2002 - 04.2004
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