SANDRA ANN VOHS

Server/Host

Wicked Tuna

Murrells Inlet, SC

06.2016 - 06.2018

Trained new servers in company policies, guest service standards, and best practices.
Kept food service and preparation areas clean and neat.
Followed safety, sanitization and food handling guidelines.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Streamlined order-taking process to minimize wait times for diners.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Built rapport with guests to enhance their dining experience and encourage return visits.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Managed inventory of dining supplies to prevent shortages during service.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Improved dining experience by providing prompt, attentive service to guests.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Contributed to team success through effective communication and cooperation with coworkers and management.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Developed rapport with regular patrons to foster sense of community within establishment.
Streamlined check-in processes, reducing wait times for guests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Backed up servers by checking on tables and retrieving items for guests.
Opened and closed seating sections according to volume of guests.
Seated patrons based on guest preferences and seating availability.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Provided patrons with estimated waiting times during peak service hours.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Advised customers about special offerings and menu items to help drive sales.
Promoted business loyalty by fostering positive customer relationships.
Input orders accurately into POS terminal, split bills and accepted payments.

Overview

Work History

Senior Activator

Server/Host

Private Investigator

Education

High School Diploma -

Skills

Timeline

Senior Activator

Server/Host

Private Investigator

High School Diploma -

Similar Profiles

Bryce GorntoBryce Gornto

DEBBIE WYATTDEBBIE WYATT

KIARRA SMITHKIARRA SMITH

Austen PetersAusten Peters

James HelmsJames Helms