Sandra Arambula
Oakland,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Senior Customer Service
Mexpo International Inc.
Union City, CA
10.2016 - Current
- Managed processing, scheduling and execution of customer purchase orders
- Managed incoming calls from customers while providing exceptional service
- Memorized company products & services to answer customer questions quickly and capitalize on upsell opportunities
- Resolved escalated customer complaints in a timely manner
- Built relationships with customers to encourage repeat business
- Assisted with checking inventory
- Processed transactions using a point of sale system
Package Handler
Fed Ex Ground
Union City, CA
03.2016 - 10.2016
- Loaded and unloaded packages manually from delivery trucks
- Scanned and sorted packages according to destination and service type using handheld scanner
Sales Associate
Party City
Richmond, CA
10.2014 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and provided exceptional customer service
Education
Associate Of Arts - Social Sciences
Laney College
Oakland, CA05.2012
High School Diploma -
Mandela High School
Oakland, CA06.2009
Skills
Bilingual
Positive and professional
Multitask management
Administrative support
Order processing
Data entry
Inbound and outbound calling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Customer Service
Mexpo International Inc.
10.2016 - Current
Package Handler
Fed Ex Ground
03.2016 - 10.2016
Sales Associate
Party City
10.2014 - 04.2015
Associate Of Arts - Social Sciences
Laney College
High School Diploma -
Mandela High School