Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sandra Armstrong

Elmore

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

36
36
years of professional experience

Work History

Office Manager

Billy Don’s Air
Elmore
01.2011 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Maintained accounts payable/receivable.
  • Family owned business, currently still in operation.
  • To add also: from the years 2012-2022, cared for my parents and my in-laws in our home until their passing.

Front Desk Receptionist

Dr. William Sargeant
Montgomery
01.2006 - 09.2011
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with scheduling appointments for clients and visitors.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Made appropriate appointments for referrals and return visits.
  • Greeted customers warmly and made them feel welcome.

HIM Technician

Jackson Hospital and Clinic
Montgomery
06.2001 - 12.2006
  • Performed data entry to update patient information in a timely manner.
  • Updated indexing systems with new or amended entries as required.
  • Coordinated activities between various departments regarding access, storage, retrieval, transfer or destruction of healthcare records.
  • Monitored adherence to organizational policies concerning privacy, security and retention of health information.
  • Assisted in the preparation of documents for filing and scanning into electronic health record systems.
  • Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
  • Assisted in training new HIM staff members on proper document handling techniques.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Audited charts to ensure that all pertinent documentation is present and accurate.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.

Front Desk Receptionist

United Heating & Air Conditioning
Montgomery
05.1995 - 04.2000
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled incoming and outgoing mail and packages.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Provided administrative support including photocopying, faxing, and filing.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Medical Records and Health Information Technician

Jackson Hospital and Clinic
Montgomery
09.1989 - 07.1995
  • Developed processes for maintaining complete and up-to-date patient medical records.
  • Analyzed data collected from various sources such as laboratory results and physician orders for accuracy prior to entry into the system.
  • Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
  • Created new medical records and updated existing ones as needed.
  • Helped convert paper record to electronic record with the McKesson System.
  • Assisted in the suspension and reinstatement of physicians to complete their medical records in a timely manner.
  • Maintained confidentiality of health information in accordance with HIPAA regulations.
  • Retrieved patient medical records upon request from physicians or other authorized personnel.
  • Assisted with the release of confidential health information according to established procedures.
  • Scanned and validated medical records for upload.
  • Supported administration staff with records requests to support patient care.
  • Purged outdated files.
  • Tracked and processed release of information requests.
  • Indexed and cataloged medical records for easy retrieval and archival purposes.
  • Collected, sorted, and distributed incoming correspondence and reports related to medical records.
  • Accurately entered patient information into electronic health record systems.
  • Organized and filed hard copy patient records in designated areas.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Scanned and converted paper records to digital format, ensuring clear and legible documents.
  • Facilitated the transfer of records between departments and external healthcare facilities.
  • Reviewed medical records for completeness and accuracy, updating information as needed.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained positive working relationship with fellow staff and management.
  • Safeguarded medical records to maintain patient confidentiality.
  • Pulled patient records and transferred information to appropriate parties.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Mentored junior team members and managed employee relationships.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

High School Diploma -

Robert E Lee
Montgomery Al
05-1984

Skills

  • Payroll administration
  • Accounts receivable
  • Accounts payable
  • Customer service
  • Office organization
  • Document management
  • Data entry
  • Filing systems
  • Communication skills
  • Scheduling coordination
  • Billing
  • Bookkeeping
  • Office management

References

References available upon request.

Timeline

Office Manager

Billy Don’s Air
01.2011 - Current

Front Desk Receptionist

Dr. William Sargeant
01.2006 - 09.2011

HIM Technician

Jackson Hospital and Clinic
06.2001 - 12.2006

Front Desk Receptionist

United Heating & Air Conditioning
05.1995 - 04.2000

Medical Records and Health Information Technician

Jackson Hospital and Clinic
09.1989 - 07.1995

High School Diploma -

Robert E Lee

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