Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Arroyo

Sunland Park,NM

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

11
11
years of professional experience

Work History

Shift Leader

Soutwest Key Program, Casa Franklin
05.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintain open communication with other shifts and be responsible for passing the appropriate information for the day to the incoming shift.
  • Serve as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations. Received call in and/or late arrivals.
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Receive new intakes, ensure they received basic services upon arrival to the program.
  • Ensure the Intake paper work is. completed and properly documented.
  • Run ETO program weekly and make sure each of the progress notes are documented for each youth.
  • Coordinate Holidays, approve days off and vacations.
  • Admit, discharge and document SIR, SA/SIR in the UCPortal.
  • Be prepared to react and assist when TEAM is called.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows. Prepare for the day and keep track of medical outings, court, church, recreational.
  • Conducted performance reviews and provided staff with feedback and guidance.

Youth Care Worker

Soutwest Key Programs, Canutillo
12.2012 - 04.2016
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.

Education

Bachelor of Science - Adminitracion De Empresas

Instituto Tecnologico De Cd. Juarez
Cd. Juarez Chihuahua
07.1991

Skills

  • Positive Attitude
  • Problem-Solving
  • Customer service focus
  • Team motivation
  • Team Supervision
  • Team Collaboration and Leadership
  • Assigning Work
  • Role Modeling
  • Staff Development
  • Shift Scheduling

Timeline

Shift Leader

Soutwest Key Program, Casa Franklin
05.2016 - Current

Youth Care Worker

Soutwest Key Programs, Canutillo
12.2012 - 04.2016

Bachelor of Science - Adminitracion De Empresas

Instituto Tecnologico De Cd. Juarez

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Sandra Arroyo