SANDRA AVALOS
Chelsea,MA
Summary
Engaging Airport Service Agent with years of experience handling first-time flyers and monitoring safety protocol adherence. Adaptable team member with thorough documentation inspection and customer handling skills. Noted for exceptional check-in rates and luggage handling. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cashier
Market Basket
06.2017 - 04.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Customer Service Representative
Dnata
07.2021 - 01.2022
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Utilized PA system to announce departures and changes to landings.
- Managed gate, ramp and cabin services for each flight.
- Processed reservations and issued travel and hotel vouchers.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Passenger Service Agent
Swissport
05.2023 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06.2020
Skills
- POS Systems
- Cash Handling
- Customer Service
- Honest and Dependable
- Customer Documentation Review
- Regulatory Compliance
- Payment Processing
- Issue Resolution
- Boarding Pass Assignment
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Passenger Service Agent
Swissport
05.2023 - Current
Customer Service Representative
Dnata
07.2021 - 01.2022
Cashier
Market Basket
06.2017 - 04.2023
High School Diploma -
Chelsea High School
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