SANDRA AYALA
Fontana,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Confident leader and team supervisor with background in materials movement. Reliable in enforcing strong safety measures and expertly allocating assignments to meet demand. Detail-oriented in inspecting for defects, operational problems and quality issues.
Overview
11
11
years of professional experience
Work History
Fleet Safety Coordinator
EAST COAST TRANSPORT INC.
Fontana, CA
12.2012 - Current
- Made recommendations to company policies and overall culture to improve worker safety.
- Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
- Supervised safety audits and oversaw investigations into plant quality issues.
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques.
- Created and compiled safety training procedures into manuals to disseminate to staff members.
- Developed company safety plans to reduce safety problems and associated expenses.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Investigated safety incidents and drafted reports detailing results.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
HR Coordinator
EAST COAST TRANSPORT INC
Fontana, CA
12.2012 - Current
- Explained human resources policies and procedures to employees.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Reported on workplace health and safety compliance to superiors.
- Aligned HR policies with federal and local regulations.
- Scheduled random drug testing for employees to diminish regularity risks.
- Answered employee questions during entrance and exit interview processes.
Education
Some College (No Degree) - Criminal Justice
California State University - Long Beach
Long Beach, CASkills
- Computer Skills
- Reliable & Trustworthy
- Conflict Resolution
- Relationship Building
- Supervision & Leadership
- Problem Resolution
- Flexible Schedule
- PPE Use
- Team Management
- Good Work Ethic
- Customer Service
- Organizational Skills
- Fluent in Spanish
- People Skills
- Critical Thinking
- Microsoft Office
Languages
Spanish
Professional
Timeline
Fleet Safety Coordinator
EAST COAST TRANSPORT INC.
12.2012 - Current
HR Coordinator
EAST COAST TRANSPORT INC
12.2012 - Current
Some College (No Degree) - Criminal Justice
California State University - Long Beach
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