Open To Work
Sandra Ayala
Irvington
Summary
Customer-focused banking professional dedicated to delivering exceptional service and financial solutions. Expertise in resolving complex issues and recommending tailored products. Recognized for effective communication and organizational skills, contributing to enhanced member satisfaction and operational success.
Overview
23
23
years of professional experience
Work History
Member Service Representative II / Customer Solutions Specialist
All In Credit Union
Mobile
04.2022 - Current
- Identified member needs as Customer Solutions Specialist and recommended suitable products and services to enhance satisfaction
- Delivered high-quality member service by assisting with account transactions, loan inquiries, and tailored financial solutions
- Resolved member concerns efficiently, ensuring a professional and positive experience that strengthened member relationships
- Maintain strong knowledge of credit union products, including loans, deposit accounts, and digital banking tools
- Support branch operations including cash handling, account maintenance, and administrative tasks
- Collaborate with team members to achieve branch goals and improve overall member satisfaction
- Ensure compliance with all policies, procedures, and regulatory requirements
Client Solutions Specialist I
Hancock Whitney Bank
Mobile
04.2021 - 01.2022
- Recommended banking products and services tailored to customer needs
- Resolved account and service issues, enhancing customer satisfaction
- Responded to customer inquiries regarding billing, accounts, and upgrade options
- Assisted internal and external customers with inquiries and support
- Provided accurate information on charge accounts and other banking products
- Managed requests for services and company information with professionalism
Customer Service Specialist
BBVA Bank
Mobile
04.2016 - 04.2021
- Enhanced customer satisfaction by proactively resolving issues and delivering tailored service
- Assisted customers with account inquiries, product recommendations, and service requests
- Provided reliable support to internal and external customers, ensuring seamless service experience
- Responded promptly to customer calls to minimize wait times
- Clarified product features and benefits to aid customers in making informed financial decisions
Customer Service Representative
New Horizons Credit Union
Mobile
05.2003 - 04.2016
- Addressed customer concerns and resolved issues to maintain satisfaction
- Provided comprehensive customer service to members and internal teams
- Responded to high volumes of calls while maintaining efficiency and professionalism
- Recommended financial products and services based on member needs
- Built strong relationships by understanding and addressing individual customer preferences
Education
GED -
Pelahatchie Attendance Center
Pelahatchie, MSMedical Assistant Program -
Capps Community College
Mobile, ALNursing Coursework -
Bishop State Community College
Mobile, ALSkills
- Financial Product Knowledge
- Compliance & Accuracy
- Customer relations
- Sales support
- Time management
- Team Collaboration
- Communication skills
Additional Information
Notary Public, NMLS ID, eTaps, Microsoft Word, Salesforce (CRM) Knowledge
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Member Service Representative II / Customer Solutions Specialist
All In Credit Union
04.2022 - Current
Client Solutions Specialist I
Hancock Whitney Bank
04.2021 - 01.2022
Customer Service Specialist
BBVA Bank
04.2016 - 04.2021
Customer Service Representative
New Horizons Credit Union
05.2003 - 04.2016
GED -
Pelahatchie Attendance Center
Medical Assistant Program -
Capps Community College
Nursing Coursework -
Bishop State Community College