Sandra Bañales
Richmond,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Interpreter position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Victim Advocate
Contra Costa County
Martinez, CA
02.2016 - Current
- Attended court hearings alongside clients in order to provide emotional support during difficult judicial proceedings.
- Maintained up-to-date records documenting all client interactions according to agency protocol.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Participated in trainings offered by various organizations related to victim advocacy work such as trauma-informed care or crisis intervention strategies.
- Accompanied clients on visits with attorneys or other professionals involved in their cases in order to explain complex terminology or procedures they may not understand.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Assisted victims in filing restraining orders, police reports, and other legal documents.
- Defused hostile situations involving threats to concerned individuals, self, or others.
- Maintained contact with victims throughout the criminal justice process to provide updates on case status.
- Conducted outreach activities throughout the community to increase awareness of available resources and services.
- Facilitated translation services for non-English speaking victims in order to ensure their access to justice system processes and court proceedings.
- Provided information about rights guaranteed under federal and state laws pertaining to domestic violence and sexual assault survivors.
- Assisted individuals through criminal justice process, providing information and support.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of criminal crimes.
- Maintained caseload of up to 50 clients, managing case status reports for each.
- Assisted clients in navigating public benefits systems such as food stamps or disability insurance applications.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Supported crisis intervention and advocacy for victims of various criminal crimes.
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
- Served as a liaison between clients and government officials ensuring that all necessary paperwork was submitted correctly.
- Collaborated with multidisciplinary teams including social workers, counselors, attorneys, law enforcement personnel, healthcare providers. in order to coordinate comprehensive service delivery plans for individual clients.
- Provided bilingual assistance to victims of domestic violence, sexual assault, and other crimes by providing emotional support, crisis intervention, safety planning, and referrals for services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Certificate No. 005321 - Medical Healthcare Interpreter Training Program
Interpreter Ed.com
Walnut, CA11-2022
Some College (No Degree) - Early Childhood Development
Contra Costa College
San Pablo, CASome College (No Degree) - Legal And Community Interpreting
Laney College
Oakland, CASkills
- Troubleshooting
- Basic Math
- Microsoft Office
- Google Drive
- Problem-Solving
- Decision-Making
- Medical Interpreter Healthcare Certified
- Certified Provisional Interpreter
- Organization and Time Management
- Customer Service
- Teamwork and Collaboration
- Dependable and Responsible
- Microsoft Word
- Multitasking
Certification
- Core Competencies and Skills - Culture, Diversity, and Inclusion
- Over 100/hrs of training around various traumas
Timeline
Bilingual Victim Advocate
Contra Costa County
02.2016 - Current
Certificate No. 005321 - Medical Healthcare Interpreter Training Program
Interpreter Ed.com
Some College (No Degree) - Early Childhood Development
Contra Costa College
Some College (No Degree) - Legal And Community Interpreting
Laney College
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