Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Baines

Southfield

Summary

Dynamic customer service professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

18
18
years of professional experience

Work History

Customer Service Desk Clerk

Main Library of Detroit
Detroit
05.2003 - 08.2018
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Provided knowledgeable responses to customer inquiries regarding products and services.
  • Collaborated with coworkers to maintain awareness of inventory levels, and resolve issues.
  • Maintained detailed records of customer interactions and inquiries for future reference.
  • Created reports as needed using various software programs such as MS Word or Excel.

Jr. Customer Service Desk Clerk

Main Library of Detroit
Southfield
05.2002 - 05.2003
  • Assisted clients with preparing resumes and cover letters.
  • Filed completed documents on the computer's hard drive or disk for storage purposes.
  • Performed clerical work and recorded information on records.
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Clerical Associate

Main Library of Detroit
Southfield
02.2001 - 05.2002
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Assisted with filing documents and maintaining records.
  • Answered and directed phone calls to appropriate staff members.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Facilitated communication within the office and with external partners.

Education

High School Diploma -

Northern Senior High School
Detroit
06-1985

Skills

  • Customer service
  • Data entry
  • Records management
  • Problem solving
  • Inventory management
  • Report generation
  • Conflict resolution

Timeline

Customer Service Desk Clerk

Main Library of Detroit
05.2003 - 08.2018

Jr. Customer Service Desk Clerk

Main Library of Detroit
05.2002 - 05.2003

Clerical Associate

Main Library of Detroit
02.2001 - 05.2002

High School Diploma -

Northern Senior High School

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Sandra Baines