Sandra Baker
Summary
Proven track record of enhancing customer satisfaction and streamlining documentation processes, as demonstrated at Truist Bank. Skilled in expert problem solving and quality assurance, achieving high client approval ratings. Excels in customer relations and meticulous attention to detail, significantly exceeding productivity targets through effective negotiation and management strategies.
Overview
20
20
years of professional experience
Work History
Asset Disposition Specialist.
Truist Bank
09.2015 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Collections Agent.
SunTrust Bank.
07.2010 - 09.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Secretary's Assistant.
San Anto Drywall LLC.
06.2007 - 06.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Cleaning Services.
Mexarg Contractors LLC.
03.2003 - 04.2005
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
- Achieved high satisfaction ratings from clients through meticulous attention to detail in all cleaning services.
- Maintained a clean, well-organized facility by overseeing maintenance tasks and scheduling routine cleaning services.
Education
High School Diploma -
Professor Fco. I Madero
Monclova, Coahuila Mexico.06.2001
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Fitness.
Passion for fitness, jogging, weight lifting 3-6 days a week.
Languages
Spanish
Native or Bilingual
Timeline
Asset Disposition Specialist.
Truist Bank
09.2015 - 01.2023
Collections Agent.
SunTrust Bank.
07.2010 - 09.2015
Secretary's Assistant.
San Anto Drywall LLC.
06.2007 - 06.2011
Cleaning Services.
Mexarg Contractors LLC.
03.2003 - 04.2005
High School Diploma -
Professor Fco. I Madero