Sandra Balboa
Doral,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
year of professional experience
Work History
Operations Manager
South Coast Restoration and Painting
Coconut Creek, FL
04.2024 - Current
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Created detailed reports on the performance of individual departments within operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Enforced federal, state, local and company rules for safety and operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Purchasing Manager
South Coast Restoration and Painting
Coconut Creek, FL
04.2024 - Current
- Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels.
- Organized and prioritized projects.
- Developed and implemented strategic purchasing plans to meet company objectives.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Tracked and approved procurement plans and inventory levels.
- Developed and maintained an up-to-date database of suppliers, products, and prices.
- Led initiative for new purchasing protocol proposal and implementation.
- Created detailed specifications for requested items prior to issuing purchase orders.
- Coordinated with logistics to ensure timely delivery of purchased items.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Maintained appropriate inventory levels to meet personnel and corporate needs.
- Oversaw the preparation and processing of purchase orders and documents in accordance with company policies.
- Conducted regular inventory audits to prevent stock shortages or excess.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
- Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Analyzed market trends to determine appropriate purchasing strategies.
- Implemented quality control procedures to ensure received products met required standards.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
- Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
Warehouse Manager
South Coast Restoration and Painting
Coconut Creek, Florida
04.2024 - Current
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Implemented bar coding system to identify location and quantities of requested items.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Prepared inventory for shipment by attaching tags and labels.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Fleet Manager
South Coast Restoration and Painting
Coconut Creek, Florida
04.2024 - Current
- Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Established or monitored specific supply chain-based performance measurement systems.
- Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
- Developed and managed the fleet budget, including forecasting and tracking expenses.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Identified opportunities to reduce cost and improve productivity.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated with vendors for parts ordering, repairs and services.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Managed vendor relationships for vehicle procurement, maintenance, and repair services, negotiating contracts to secure favorable terms.
- Managed the allocation and scheduling of vehicles to meet organizational needs and maximize utilization.
- Monitored budget expenses to ensure compliance with company guidelines.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
Vendor Relations Manager
South Coast Restoration and Painting
Coconut Creek, Florida
04.2024 - Current
- Analyzed data collected from customer feedback surveys about their experiences working with suppliers.
- Established work procedures or schedules to organize daily work of administrative staff.
- Monitored vendor invoices for accuracy and completeness of payment information.
- Analyzed vendor performance metrics to ensure compliance with service level agreements.
- Monitored office supplies to replenish needed inventory before depletion.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Evaluated proposals from prospective vendors against established criteria to determine selection decisions.
- Negotiated contracts, terms, and pricing with vendors.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Managed the implementation of new systems to improve vendor relations processes.
- Audited vendor accounts for discrepancies or errors in billing statements.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Coordinated with vendors to ensure timely delivery of products and services.
- Assisted in developing policies and procedures related to vendor management.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Participated in industry-related events such as conferences and trade shows, to build relationships with potential new partners.
- Developed and maintained strong relationships with vendors.
- Coordinated vendor onboarding activities and managed vendor lifecycle processes.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Maintained accurate records of all interactions with vendors in the company database.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Identified potential new vendors for product sourcing and services.
- Resolved contract disputes between the organization and vendors.
- Reviewed monthly reports on procurement activities to ensure cost savings objectives were met.
- Conducted regular meetings with existing vendors to discuss current performance levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06-2011
Skills
- Performance monitoring
- Marketing
- Production
- Health and safety compliance
- Performance reporting
- Warehouse operations
- Staff development
- Maintenance planning
- Team building/leadership
- Solutions development
- Data analysis
- Risk management
- Planning and implementation
- FLUENT IN English & Spanish
- Report generation
- Planned equipment constraints
- Operations oversight
- Regulatory compliance
- Operational efficiency
- Purchasing and procurement
- MS office
- Supply chain logistics
- Policies and procedures implementation
- Market research
- Project leadership
- Cost reduction
- Customer relationship management
- Process flows
- Workforce management
- Market research, forecasting, and analysis
- Systems implementation
- Employee motivation
- Customer service
- High-pressure environments
- Maintaining compliance
- Contract management
- Procedure development
- Cultural awareness
- Inventory control
- Productivity improvement specialist
- Process improvements
- New product introductions strategies
- Financial management
- Business planning
- Invoice processing
- Staff training
- Customer relations specialist
- Contract negotiation
- Document control
- Cost control
- Negotiation
- Problem-solving
- Business development
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Management
- Decision-making
- Product management
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
South Coast Restoration and Painting
04.2024 - Current
Purchasing Manager
South Coast Restoration and Painting
04.2024 - Current
Warehouse Manager
South Coast Restoration and Painting
04.2024 - Current
Fleet Manager
South Coast Restoration and Painting
04.2024 - Current
Vendor Relations Manager
South Coast Restoration and Painting
04.2024 - Current
High School Diploma -
South Miami Senior High School
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