Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandra Balch

WACO,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Diligent parts / service rep, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

33
33
years of professional experience

Work History

Parts and Service Customer Rep

Crown Lift Trucks
07.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Parts Sales Associate

Darr Lift
07.1990 - 07.2020
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Stocked and managed stock of parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Adhered to company guidelines for performance and compliance.

Education

Merchandiseing - Kitchenware

Handelsschule Stuttgart
Stuttgart, Germany
09.1979

High School Diploma -

Uhland Schule
Stuttgart, Germany
07.1976

Skills

  • Product Support
  • Report Generation
  • Quality Assurance
  • Data Management
  • Paperwork Processing
  • Product Knowledge
  • Upselling and Cross-Selling
  • Data Entry
  • Record Preparation
  • Credit Adjustments
  • Spreadsheets
  • Administrative Support
  • Customer Relations
  • Microsoft Excel
  • Shipping Procedures Understanding
  • Microsoft Outlook
  • Order Fulfillment
  • Documentation
  • Report Preparation
  • Stocking and Replenishing
  • Filing
  • Computer Proficiency
  • Recordkeeping Strengths
  • Product Sales
  • Clerical Support
  • Receiving Support
  • Warehousing Functions
  • Professional Telephone Demeanor
  • Customer Service
  • Creative Problem Solving
  • Research
  • Document Control
  • Product Education
  • Money Handling Abilities

Languages

German
Native or Bilingual

Timeline

Parts and Service Customer Rep

Crown Lift Trucks
07.2020 - Current

Parts Sales Associate

Darr Lift
07.1990 - 07.2020

Merchandiseing - Kitchenware

Handelsschule Stuttgart

High School Diploma -

Uhland Schule

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Sandra Balch