Hi, I’m
Sandra Ball
Kinston,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Kenly 95 Petro, excelling in cash handling and customer service. Proven ability to enhance sales through effective product recommendations and upselling techniques. Recognized for strong time management and conflict resolution skills, fostering positive customer relationships and ensuring operational efficiency.
Overview
32
years of professional experience
Work History
Kenly 95 Petro
Cashier Hostess
02.2019 - 05.2025
Job overview
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Answered customer questions about hours, seating, and menu information.
Home Choice Health Care
Certified Nurse's Assistant
08.2000 - 02.2019
Job overview
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of Number+ residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Roses, Variety Wholesalers
Department Manager
02.1993 - 08.2000
Education
Nash Community College Red Oak, North Carolina
GED from Standard High School
09.2008
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Point-of-sale system
- Cash register systems
- Time management skills
- Identification checks
- Customer service excellence
- Reports and documents
- Online orders preparation
- Cleaning and sanitizing
- Training and onboarding
- Multitasking and organization
- Retail merchandising
- Cash handling and management
- Refunds and exchanges
- POS system operations
- Customer service
- Customer assistance
- Visual merchandising
- Expense tracking
- Upselling techniques
- Merchandise exchange
- Complaint resolution
- Cash handling expertise
- Attention to detail
- Conflict resolution
- Written and verbal communication
- Loyalty program promotion
- Scanner operations
- Basic math
- Inventory restocking
- Credit and cash transactions
- Sales expertise
- Money handling
- Regulatory compliance
- Merchandise restocking
- Point of sale proficiency
- Cash drawer balancing
- Staff training
- Clear communication
- Product recommendations
- Cash management
- Product knowledge
- Guest inquiries
- Credit card processing
- Checkout monitoring
- Cash register operation
- Inventory management
- Report preparation
- Customer relations
- Sales transactions
- Issue resolution
- ID verification
- Payment collection
- Currency counting
- Daily reporting
- Staff mentoring
- Refund handling
- Payment posting
- Loss prevention
- Cash handling
- Payment processing
- Purchase assistance
- POS systems
- Team collaboration
- Inventory control
- Point of sale operation
Timeline
Cashier Hostess
Kenly 95 Petro
02.2019 - 05.2025
Certified Nurse's Assistant
Home Choice Health Care
08.2000 - 02.2019
Department Manager
Roses, Variety Wholesalers
02.1993 - 08.2000
Nash Community College
GED from Standard High School
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