Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANDRA BARBARAN-ECHEVERRY

MASTIC,NY

Summary

Driven Office Manager with a proven track record at E&S Pets, adept in compliance monitoring and workforce management. Excelled in leveraging data analytics for business improvements, enhancing customer relations, and leading teams to exceed operational goals. Skilled in bookkeeping and staff hiring, achieving significant productivity boosts and cost reductions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

OFFICE MANAGER

E&S PETS
07.2018 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Teller Manager

AMERICAN COMMUNITY BANK
10.2016 - 03.2019
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
  • Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Pursued new retail and commercial account growth to enhance bank's market position.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Created financial dashboards to provide insights into key performance indicators.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

HOME HEALTH CARE

PEOPLE CARE
06.2015 - 08.2018
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Informed patients of oral health tips, orthodontic appliance care and home instructions.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
  • Assisted patients through healthcare system by acting as patient advocate and navigator.
  • Assessed vital signs, collected detailed patient history and noted other signs of patient health to make rapid, informed decisions regarding next steps in patient care.
  • Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
  • Counseled patient family members on best home care practices, providing personal support to assist individuals through unprecedented challenges.
  • Answered patient inquiries and provided information about healthcare services.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
  • Performed daily hospital rounds for all healthcare system maternity wards and facilities.

CASH VAULT TELLER

DUMBAR CASH VAULT
08.2014 - 12.2016
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Maintained strict confidentiality of bank records and client information.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Trained new hires on customer service policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.

TELLER/Assistant Store Manager

RENAISSANCE CHECK CASHING
07.2006 - 03.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Assisted customers with banking needs and inquiries.

Education

High School Diploma -

ARTS AND BUSINESS HIGH SCHOOL
Corona, NY
05.1999

Skills

  • Compliance Monitoring
  • Workforce Management
  • Team Supervision
  • Inventory Control
  • Bookkeeping
  • Employee Supervision
  • Staff Management
  • Data Entry
  • Staff hiring
  • Office Management
  • Billing
  • Payroll Processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

OFFICE MANAGER

E&S PETS
07.2018 - Current

Teller Manager

AMERICAN COMMUNITY BANK
10.2016 - 03.2019

HOME HEALTH CARE

PEOPLE CARE
06.2015 - 08.2018

CASH VAULT TELLER

DUMBAR CASH VAULT
08.2014 - 12.2016

TELLER/Assistant Store Manager

RENAISSANCE CHECK CASHING
07.2006 - 03.2016

High School Diploma -

ARTS AND BUSINESS HIGH SCHOOL

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SANDRA BARBARAN-ECHEVERRY