Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Barrera

Fort Worth

Summary

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Reliable rideshare driver with experience in providing customer-focused transportation services. Strengths include maintaining cleanliness and safety of vehicle, ensuring punctuality, and delivering excellent customer service. Made significant impact by consistently receiving positive passenger feedback for friendly demeanor and safe driving skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

24
24
years of professional experience

Work History

Uber Driver

Uber
Fort Worth
05.2024 - Current
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Greeted customers and provided them with information about the rideshare service.
  • Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.
  • Established positive relationships with customers through courteous interactions.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Achieved consistently high customer scores due to exceptional service.

Shipping Dispatcher

Builders FirstSource
Fort Worth
08.2022 - 10.2024
  • Utilized specialized software programs such as SAP and Oracle ERP systems for managing shipping operations.
  • Received customer inquiries regarding order status and provided timely responses via phone or email.
  • Developed relationships with carriers to negotiate cost-effective rates for customer shipments.
  • Ensured compliance with relevant safety regulations when handling hazardous materials or dangerous goods.
  • Maintained accurate records of all shipments including invoices, manifests, bills of lading, and other documents related to the shipment process.
  • Coordinated with logistics department to ensure efficient movement of goods.
  • Provided guidance to team members regarding shipping procedures and protocols.
  • Resolved any shipping-related issues that arose in a timely manner.
  • Informed customers about estimated arrival times of their orders.
  • Organized and scheduled daily shipments of goods to customers.
  • Provided excellent customer service by responding promptly to inquiries and resolving complaints in a timely manner.
  • Generated barcodes for each shipment package in accordance with company standards.
  • Followed up with carriers in case of delays or lost packages to ensure timely resolution.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
  • Analyzed transportation costs and performance data to recommend strategies for cost reduction and efficiency improvement.
  • Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Assisted in training new dispatchers, sharing best practices and company-specific procedures.
  • Provided customers contacting call center with exceptional service and support.

Customer Service Representative

Sun Country
Fort Worth
02.2020 - 08.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Training Manager

Wendys International
Fort Worth
06.2001 - 11.2018
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Participated in conferences, seminars and other industry events related to corporate education initiatives.
  • Managed budgeting process for training programs within the organization
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Organized and coordinated training sessions for new employees.

Education

High School Diploma -

Loyola Academy
Mexico, ME
06-2001

Skills

  • Regulatory compliance
  • GPS navigation
  • Customer service
  • Route optimization
  • Customer engagement
  • Cleanliness
  • GPS proficiency
  • Communication skills
  • Multitasking and organization
  • Problem-solving
  • Bilingual

Timeline

Uber Driver

Uber
05.2024 - Current

Shipping Dispatcher

Builders FirstSource
08.2022 - 10.2024

Customer Service Representative

Sun Country
02.2020 - 08.2021

Training Manager

Wendys International
06.2001 - 11.2018

High School Diploma -

Loyola Academy
Sandra Barrera